Campus Manager: Own an Elite Student Experience

Rippling, Inc.; City of Melbourne; On-site; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Extra leave

EAP access

Lifestyle perks

Job summary

Contour is seeking a full-time Campus Manager for the upcoming Epping VIC campus. You will own the campus experience, lead the service team, ensure safety, and uphold Contour standards.

Based on the role, you will oversee operations, support tutors, and manage student and parent journeys from first trial to ongoing classes, with weekend availability.

The position offers competitive AUD salary and lifestyle perks, with opportunities to grow within the expanding Contour network.

Qualifications

• Prior customer service leadership experience (education, operations, retail, hospitality etc.)
• On-Campus Commitment: ready to be present on-site full-time, with availability across weeknights and weekends when classes run.
• Clear, empathetic, professional communication with students, families and team members.
• Operational discipline: keeps systems, processes, and standards on track.
• Problem solving and continuous improvement mindset.

Responsibilities

• Leadership: Campus Ownership - Full accountability for the campus being safe, well-organised, and elite-experience-ready every day.
• Leadership: Team Leadership & Development - Lead, coach, and develop the Service Team into high-performing operators.
• Leadership: Campus Representation - Champion the campus within Contour, escalating issues and upholding brand standards.
• Leadership: Crisis & Issue Management - Lead confidently through disruption, resolving issues quickly while protecting the student experience.
• Operations: Operational Excellence - Oversee core campus processes with disciplined, flawless execution.
• Operations: Tutor Enablement - Build trusted tutor relationships, keeping classrooms, resources, and tech fully prepared.
• Experience: Experience Stewardship - Safeguard the full student and parent journey, ensuring touchpoints are seamless and delightful.
• Experience: Walk-In & Student Support Oversight - Ensure clear, empathetic, accurate support for walk-ins and students/parents.
• Experience: Trial Experience & Conversion - Own the trial experience end-to-end, maximizing conversion.
• Improvement: Workflow & Process Improvement - Identify gaps and embed solutions that lift campus efficiency and student experience.
• Improvement: Standards & Quality Assurance - Audit operations, experience touchpoints, and team performance for uncompromising standards.

Skills

Customer service leadership

Team leadership

On-campus commitment

Communication

Operational discipline

Problem solving

Continuous improvement

Energy and presence

Accountability

Long-term mindset

Student & family focus

Job description

Contour is seeking a full-time Campus Manager for the upcoming Epping VIC campus. You will own the campus experience, lead the service team, ensure safety, and uphold Contour standards.

Based on the role, you will oversee operations, support tutors, and manage student and parent journeys from first trial to ongoing classes, with weekend availability.

The position offers competitive AUD salary and lifestyle perks, with opportunities to grow within the expanding Contour network.