Campus Experience Leader — Own the Campus

Contour Education; Georges River; Hybrid; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Extra leave

EAP access

Lifestyle perks

Job summary

Contour Education is seeking a full-time Campus Manager for our upcoming Hurtsville NSW campus. You will own the campus operations, lead the service team, and ensure an elite student, parent, and tutor experience.

In this role you will oversee campus processes, support tutors, and safeguard the student journey from trial to ongoing classes. On-site, you will drive continuous improvement, uphold Contour standards, and collaborate with senior leaders to deliver exceptional outcomes.

Qualifications

• Experience in customer service leadership across education or service industries.
• Strong communication and people-management skills.
• Ability to lead from the floor on-site and manage campus operations.

Responsibilities

• Campus Ownership: full accountability for safe, organized, elite-experience-ready campus daily.
• Team Leadership & Development: coach and grow the service team to high performance.
• Campus Representation: uphold Contour standards and escalate issues when needed.
• Crisis & Issue Management: respond decisively to disruptions while protecting student experience.
• Operational Excellence: oversee opening/closing, class readiness, attendance, inventory, and communications.
• Tutor Enablement: ensure classrooms, resources, and tech are prepared and reliable.
• Experience Stewardship: safeguard student/parent journey across all touchpoints.
• Workflow & Process Improvement: identify gaps and implement solutions to lift efficiency.

Skills

Customer service leadership

Job description

Contour Education is seeking a full-time Campus Manager for our upcoming Hurtsville NSW campus. You will own the campus operations, lead the service team, and ensure an elite student, parent, and tutor experience.

In this role you will oversee campus processes, support tutors, and safeguard the student journey from trial to ongoing classes. On-site, you will drive continuous improvement, uphold Contour standards, and collaborate with senior leaders to deliver exceptional outcomes.