Campus Connect & IT Support Specialist

University of Sydney; Sydney; On-site; AUD 93,000 - 105,000; Full time

Benefits offered by this job

Cultural Leave

Career Development

Community & Networking

Flexible Work

Job summary

The University of Sydney is seeking a Campus Connect Consultant to join the Shared Services Centre ICT team. Deliver exceptional customer service to staff and students via telephone, email, web, remote, and self-service portal, responding to enquiries in person, by phone, or in writing with professionalism.

The role reports to the ICT Team Leader and involves Service Now ticket management, face-to-face assistance at Campus Connect Hubs, and collaboration with HR, Consulting and Travel & Expenses

Qualifications

• Experience in customer service and multi-channel support.
• Proficiency with Microsoft Office and general IT literacy.
• Comfort with ServiceNow ticketing and IVR systems.

Responsibilities

• Manage phone enquiries and ServiceNow tickets through to resolution.
• Provide face-to-face support at Campus Connect Hubs across faculties.
• Collaborate with Shared Service Centre staff and management.
• Identify improvements across processes, products, and services.

Skills

Customer service

IT literacy

ServiceNow

IVR

Phone support

Education

Tertiary qualification in HR or IT or related field

Tools

ServiceNow

Gallagher

Job description

The University of Sydney is seeking a Campus Connect Consultant to join the Shared Services Centre ICT team. Deliver exceptional customer service to staff and students via telephone, email, web, remote, and self-service portal, responding to enquiries in person, by phone, or in writing with professionalism.

The role reports to the ICT Team Leader and involves Service Now ticket management, face-to-face assistance at Campus Connect Hubs, and collaboration with HR, Consulting and Travel & Expenses