Campus Connect Consultant — Multi-Channel Support

University of Sydney; Darlington; On-site; AUD 93,000 - 105,000; Full time

Benefits offered by this job

Paid Cultural and Ceremonial Leave (5-

Indigenous professional development

Career development programs

Flexible work arrangements

17% employer superannuation

Job summary

The University of Sydney invites applications for a Campus Connect Consultant to deliver exceptional customer service to staff and students across multiple channels including telephone, email, web, remote, and the self-service portal.

You will respond to enquiries in person, by phone or in writing, ensuring professional, accurate interactions within agreed service time-frames. You’ll work under the ICT Team Leader and may be cross-skilled across Shared Services teams.

Qualifications

• Tertiary qualification in Human Resources, Information Technology, or a related field, OR substantial customer service and administrative support experience.

Responsibilities

• Respond to enquiries via phone, email, web, remote, and self-service portal.
• Provide face-to-face staff and student support at Campus Connect hubs.
• Identify and participate in continuous improvement opportunities across SSC processes, products, services, technology and reporting.
• Collaborate with SSC staff, management, and other groups across the University.

Skills

Customer service

MS Office

IVR technology

Written and oral communication

Multi-channel support

Education

Tertiary qualification in HR or IT or related field

Tools

ServiceNow

Gallagher

Contractor Management systems

Job description

The University of Sydney invites applications for a Campus Connect Consultant to deliver exceptional customer service to staff and students across multiple channels including telephone, email, web, remote, and the self-service portal.

You will respond to enquiries in person, by phone or in writing, ensuring professional, accurate interactions within agreed service time-frames. You’ll work under the ICT Team Leader and may be cross-skilled across Shared Services teams.