Campus Service Connect Advisor | Frontline Support

RMIT University; Melbourne; Presencial; AUD 41.000 - 55.000; A tiempo parcial

Descripción de la vacante

RMIT University in Melbourne is seeking a Service Connect Advisor for casual, on‑demand frontline customer service across channels. The role is based at the Melbourne CBD campus with potential to work across other campuses as required.

You will own customer inquiries, provide clear and accurate information, and escalate complex issues to senior team members. Familiarity with ServiceNow, ticketing tools and a fast‑paced environment will help you deliver a consistently high standard of service.

Formación

• Demonstrated customer service experience in a fast-paced environment.
• Ability to follow established procedures and use knowledge resources.
• Strong written and verbal communication across channels.
• Ability to learn new technologies quickly.

Responsabilidades

• Provide frontline customer service and resolve routine enquiries.
• Take ownership and refer complex cases to senior team members.
• Perform fact-finding and complete standard service requests.
• Record accurate information and report knowledge gaps.

Conocimientos

Customer service

Customer-centric mindset

Needs assessment & info gathering

Multichannel support

Escalation management

Team collaboration

Communication skills

Technical aptitude

Learning new systems

Herramientas

ServiceNow

Workday

ADP Payroll

Descripción del empleo

RMIT University in Melbourne is seeking a Service Connect Advisor for casual, on‑demand frontline customer service across channels. The role is based at the Melbourne CBD campus with potential to work across other campuses as required.

You will own customer inquiries, provide clear and accurate information, and escalate complex issues to senior team members. Familiarity with ServiceNow, ticketing tools and a fast‑paced environment will help you deliver a consistently high standard of service.