Campus ICT Support Specialist (Multi-Channel)

University of Sydney; Shire Of Mundaring; In loco; AUD 93.000 - 105.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid cultural leave

Indigenous development programs

17% superannuation

Fitness Passport

Descrizione del lavoro

University of Sydney is seeking an experienced Campus Connect Consultant to deliver high-quality customer service to staff and students across phone, email, web, remote, and self-service channels.

You will resolve enquiries, manage ServiceNow tickets, and provide face-to-face support at Campus Connect Hubs, contributing to continual service improvements within the Shared Service Centre.

Competenze

• Tertiary qualification in Human Resources, Information Technology or a related field.
• Demonstrated substantial customer service and administrative support experience.
• Demonstrated high level computer literacy and proficiency in Microsoft Office.

Mansioni

• Manage phone enquiries and Service Now tickets through to resolution.
• Provide face to face student and staff support at Campus Connect Hubs.
• Identify, nominate, and participate in continual improvement opportunities.
• Collaborate with Shared Service Centre staff and management and other groups.
• Attend and participate in team and Shared Service Centre meetings when required.

Conoscenze

Customer service

Multitasking

Communication

Computer literacy

Microsoft Office

Formazione

Tertiary qualification in Human Resources or Information Technology

Strumenti

ServiceNow

Gallagher

IVR technology

Descrizione del lavoro

University of Sydney is seeking an experienced Campus Connect Consultant to deliver high-quality customer service to staff and students across phone, email, web, remote, and self-service channels.

You will resolve enquiries, manage ServiceNow tickets, and provide face-to-face support at Campus Connect Hubs, contributing to continual service improvements within the Shared Service Centre.