Campus Connect Consultant

University of Sydney Union; Shire Of Mundaring; Híbrido; AUD 93.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

17% employer superannuation

Paid cultural and ceremonial leave

Fitness Passport

Descripción de la vacante

University of Sydney is seeking a Campus Connect Consultant to join the Travel and Expense team. You will provide high‑quality support across Travel & Expense inquiries, applying university policies to resolve issues and improve service delivery.

The role focuses on proactive problem solving, knowledge‑based solutions and cross‑channel engagement. The position is hybrid, located at the University Garage, H07, on Gadigal Country, with a strong emphasis on customer service excellence and process

Formación

• Relevant service desk or contact centre experience, preferably in a tertiary education setting.
• Strong interpersonal and written communication skills with the ability to convey information empathetically.
• Ability to interpret Finance policies and provide informed advice.

Responsabilidades

• Respond promptly to customer enquiries across multiple channels with a professional, customer‑focused approach.
• Apply knowledge base articles and reference materials to resolve or route Travel & Expense enquiries.
• Create, manage and track ServiceNow tickets and maintain detailed ticket records.
• Administer corporate card management including applications, issuances, security controls, and dispute resolution.
• Triages/Escalates complex matters to relevant specialists for review or resolution.

Conocimientos

Customer service

Communication skills

Service desk experience

Tertiary education setting

Educación

Tertiary qualifications in Travel or Finance

Herramientas

ServiceNow

Concur

Descripción del empleo

Full time, continuing opportunity. Located at the University Garage (H07) on Gadigal CountryExciting opportunity to utilise your excellent customer service skills to the Shared Service Centre teamHybrid working arrangementsBase Salary HEO5, $93,345 - $104,515 p.a. + 17% superannuationIndigenous Targeted RoleThis is a Targeted Aboriginal and/or Torres Strait Islander Position. While we welcome applications from all candidates, this is a targeted role for Aboriginal and/or Torres Strait Islander people. As part of our commitment to diversity and inclusion, Aboriginal and/or Torres Strait Islander candidates will be assessed as a priority. This Exemption is claimed under Section 21 of the Anti-Discrimination Act 1977.About the opportunityThe University of Sydney is welcoming applications for a Campus Connect Consultant to join the Travel and Expense (T&E) team to play a key role in delivering high-quality customer service, providing proactive problem-solving and -informed guidance in response to Travel and Expense-related enquiries from University of Sydney staff. Enquiries are received through multiple channels, including telephone, email, the service portal, and face-to-face interactions.As part of the Travel and Expense team, the Campus Connect Consultant will apply a thorough understanding of University policies and procedures to provide informed and helpful responses across a wide range of services. Responsibilities include investigating, analysing, and resolving queries or processing tasks, as well as triaging and escalating cases that require further expert review. The role also involves contributing to the continuous improvement of service delivery by identifying opportunities to refine processes and enhance the customer experience in line with university objectives.The position is part of a supportive and collaborative team of experienced professionals who are committed to delivering consistent and compliant Travel and Expense support across the University. With a shared dedication to providing reliable and effective assistance, the team takes pride in fostering a positive service culture—ensuring that staff are supported with care, professionalism, and a genuine commitment to excellence.Additional responsibilities include the investigating, analysing, and resolving more complex enqueries and processing tasks. Where needed, the Campus Connect Consultant will triage and escalate matters that require further expert analysis from the appropriate specialist for further review or resolution. What success looks like:respond promptly to customer enquiries, requests, and processing tasks received through various channels, ensuring a professional and customer-focused approachaccurately assess and resolve Travel and Expense enquiries by applying Knowledge Base articles and other relevant reference materials where appropriateuse ServiceNow to create, manageand track tickets, including lodging customer enquiries or requests received via telephone or emailmaintain up-to-date and detailed ticket records, including enquiry type or category, resolution methods and outcomes, reasons for escalation to higher-tier support, and any requirements for further investigationprovide clear and accurate advice on staff Travel and Expense-related enquiries, ensuring compliance with relevant policies and proceduresadminister all aspects of corporate cardmanagement, including application processing, issuing cards, security controls, compliance monitoring, cancellations, and dispute resolution as required.About you:tertiary qualifications in a relevant field or an equivalent combination of training and experience in Travel or Finance (highly desirable)an understanding of, and respect for, the diverse cultures, histories and perspectives of Aboriginal and Torres Strait Islander peoplesrelevant experience in a service desk/contact centre or customer service environment, ideally within a tertiary education setting and in domains such as IT, HR, Finance, or Campus Infrastructurehighly developed interpersonal and communication skills (both verbal and written), with in the ability to conveying information empathetically to both students and staff across all levels of the organisationproven experience handling client enquiries and delivering effective resolutions or appropriate escalationsstrong problem-solving, analytical and troubleshooting capabilitiesdemonstrated initiative, with the capacity to work both collaboratively and independentlythe ability to interpreting Finance policies and guidelines to deliver accurate and informed advicestrong attention to detail and the ability to review information and providing clear, concise guidance on Travel and Expense mattersconfident navigating online systems, including Concur and other Finance-related platformsability to work collaboratively with Travel and Expense staff members and management, as well as other groups, cohorts and stakeholders across the University.Why work with usWe know our people are what make the University's mission possible. Alongside meaningful work, we offer a range of benefits designed to support you financially, personally and professionally.Key benefits include:Paid Cultural and Ceremonial Leave: Indigenous employees are entitled to 5 days of paid leave and 10 days of unpaid leave each year to participate in cultural and ceremonial activities and fulfil community obligations.Career Development : Access to Indigenous professional and career development programs, including mentoring, leadership programs, and development fundingCommunity and Connection: Be part of a vibrant community with opportunities to connect through staff networks (our YURA Network), mentoring, cultural events and professional Development opportunitiesFlexible Work and Exceptional Benefits: Enjoy flexible work arrangements, 17% employer superannuation, Fitness Passport, generous leave provisions, staff discounts and access to a wide range of University facilities and services.Work Rights:Please note: You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointmentPre-employment checksYour employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.EEO statementAt the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion , evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTIQ+ . We welcome applications from candidates from all backgrounds.We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion .How to applyApplications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.This is a targeted opportunity for Aboriginal and Torres Strait Islander people.For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Kevin Lim, Recruitment Operations by email to [e-mail]. The University of SydneyThe University reserves the right not to proceed with any appointment.Click to view the Position Description for this role.Applications CloseSunday 15 November 2026 11:59 PM