Campus Café Lead — Warm Hospitality & Service

Uniting; Sydney; Vor Ort; AUD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

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Employee referral bonus

Zusammenfassung

Uniting is seeking an experienced Campus Bar & Café Lead at our Westmead campus to deliver warm, welcoming service and hands‑on leadership in a busy café environment. You will set service standards, coach staff and build strong relationships with residents, families and visitors while managing day‑to‑day operations and event support.

You’ll drive engagement, ensure food safety and compliance, and contribute to café sales and service improvements, while maintaining the personal, caring

Qualifikationen

• At least 2 years’ experience in hospitality, café, food service or a similar customer‑facing environment.
• Demonstrated experience delivering high‑quality customer service in a busy hospitality setting.
• Experience providing day‑to‑day guidance, coaching or support to team members.
• Strong communication and relationship‑building skills.
• The ability to manage competing priorities while maintaining service standards.
• A practical and organised approach to operational effectiveness, coordinating workflows and resources.
• A barista certificate or strong barista experience, or willingness to complete training.
• RSA Certificate or willingness to obtain one.
• Solid understanding of food safety, WHS and responsible service requirements.

Aufgaben

• Creating a warm, welcoming and engaging experience for residents, families, visitors and staff.
• Being a visible presence in the café, getting to know customers and building positive relationships.
• Leading by example and supporting café staff to deliver consistently high standards of customer service.
• Listening and responding to customer feedback and identifying practical ways to improve the café experience.
• Coordinating day‑to‑day café and bar service, including team priorities and service expectations.
• Supporting operational effectiveness through well‑organised workflows, resource use, stock awareness and day‑to‑day service delivery.
• Maintaining high standards across food and beverage presentation, cleanliness, menus, signage and the café environment.
• Supporting café events, resident functions and campus activities.
• Helping implement new menus, service initiatives and improvements and supporting the team through change.
• Contributing to customer engagement, café utilisation, sales and overall commercial performance.
• Maintaining safe operations and supporting compliance with food safety, WHS and RSA requirements.

Kenntnisse

Hospitality experience

Customer service

Communication skills

Team leadership

Ausbildung

Hospitality qualification or equivalent experience

Jobbeschreibung

Uniting is seeking an experienced Campus Bar & Café Lead at our Westmead campus to deliver warm, welcoming service and hands‑on leadership in a busy café environment. You will set service standards, coach staff and build strong relationships with residents, families and visitors while managing day‑to‑day operations and event support.

You’ll drive engagement, ensure food safety and compliance, and contribute to café sales and service improvements, while maintaining the personal, caring