Campaign Operations Architect & Process Optimizer

Qantas Airways; Sydney; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Travel benefits

Flexible leave options

Wellbeing programme

Employee discounts

Job summary

Qantas Airways is seeking a Marketing Operations & Process Manager in Sydney, NSW. The role focuses on architecting scalable campaign workflows, ensuring real-time visibility, and driving efficiency within the Centre of Excellence.

Based at Mascot Head Office, you will reduce friction between strategy, creative, data and execution teams, enabling faster, compliant campaign delivery. You will lead process engineering, capacity tracking and performance reporting to maximise productivity without

Qualifications

• 7+ years' experience in process mapping, business analysis, operations design or workflow management
• Tertiary qualification in a relevant field
• Experience building and managing workflows in Monday.com
• Proficient with agile methodologies and BPM tools (Miro, Lucidchart, Visio)
• Experience in marketing operations or digital campaign delivery cycles is highly regarded
• Demonstrated ability to design and implement operational frameworks for efficiency
• Strong analytical capability to diagnose performance and drive improvement
• Excellent organisational skills and ability to manage competing priorities across a fast-moving environment
• Strong communication to translate complexity for senior stakeholders

Responsibilities

• Architect and optimise scalable, end-to-end workflows across the campaign lifecycle
• Ensure real-time visibility of campaign workflow and enable data-driven decisions
• Act as workflow architect within the Center of Excellence (CoE)
• Develop strategic workflows, capacity trackers and utilisation reports
• Rewrite hand-offs between strategy, creative, data and execution teams to reduce friction

Skills

Process mapping

Business analysis

Operations design

Workflow management

Agile methodologies

Marketing operations

Data-driven decisions

Cross-functional collaboration

Education

Tertiary qualification in Business Optimisation / Information Systems / Project Management / Marketing Operations

Tools

Monday.com

Miro

Lucidchart

Visio

Job description

Qantas Airways is seeking a Marketing Operations & Process Manager in Sydney, NSW. The role focuses on architecting scalable campaign workflows, ensuring real-time visibility, and driving efficiency within the Centre of Excellence.

Based at Mascot Head Office, you will reduce friction between strategy, creative, data and execution teams, enabling faster, compliant campaign delivery. You will lead process engineering, capacity tracking and performance reporting to maximise productivity without