Loyalty Campaign Optimization Lead

Qantas Airways; Australia; On-site; AUD 120,000 - 150,000; Full time

Job summary

Qantas Airways is seeking a Senior Campaign Analyst - Operations at Mascot Head Office to lead the campaign process for Qantas Loyalty and Frequent Flyer members across multiple channels.

You will optimise data flows, support cross-functional teams and drive continuous improvements in campaign design and delivery. The role emphasises accountability for data privacy and efficient operation.

Qualifications

• 5+ years’ experience in Campaign Operations / Campaign Management.
• Advanced SQL and large-scale relational databases.
• Experience in Campaign Management platforms (Adobe Campaign, Teradata, Salesforce).
• Experience in data visualization and intelligence tools (Tableau, Power BI, Qlik Sense).
• Strong communication and ability to work autonomously or in a team.

Responsibilities

• Facilitate and consult on the overall campaign process for Qantas Frequent Flyer Members and Qantas customers across multiple channels.
• Maintain multiple data flows, channels and campaigns; streamline internal processes for a seamless workflow.
• Act as a subject matter expert in data, workflows, process automation and optimisations across different campaign systems.

Skills

Campaign Operations

SQL

Campaign Management platforms

Data visualisation

Tools

Adobe Campaign

Teradata

Salesforce

Tableau

Power BI

Qlik Sense

Job description

Qantas Airways is seeking a Senior Campaign Analyst - Operations at Mascot Head Office to lead the campaign process for Qantas Loyalty and Frequent Flyer members across multiple channels.

You will optimise data flows, support cross-functional teams and drive continuous improvements in campaign design and delivery. The role emphasises accountability for data privacy and efficient operation.