Marketing Operations Architect - End-to-End Campaign Flow

Qantasgroup; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Qantasgroup is seeking a Marketing Operations & Process Manager in Sydney, NSW, Australia. Based at Mascot Head Office, you will architect scalable workflows across Qantas Loyalty and the Qantas Group to enable real-time visibility and data-driven decisions.

You will drive end-to-end process engineering, reduce friction, and develop capacity tracking and utilisation reporting to maximise throughput while maintaining regulatory compliance.

Qualifications

• 7+ years in process mapping, business analysis, operations design or workflow management.
• Tertiary qualification in Business Optimisation, Information Systems, Project Management or Marketing Operations.
• Experience building and managing workflows in Monday.com.
• Proficient with agile methodologies and tools like Miro, Lucidchart, Visio.

Responsibilities

• Architect end-to-end marketing workflows across Qantas Loyalty and the Qantas Group.
• Eliminate operational friction and remove roadblocks to speed-to-market.
• Develop strategic workflows, capacity trackers, and utilisation reports.
• Measure, forecast and manage capacity to maximise productivity across teams.
• Collaborate with strategy, creative, data and execution teams to streamline processes.

Skills

Process mapping

Business analysis

Operations design

Workflow management

Agile methodologies

Stakeholder comms

Education

Business Optimisation / related degree

Tools

Monday.com

Miro

Lucidchart

Visio

Job description

Qantasgroup is seeking a Marketing Operations & Process Manager in Sydney, NSW, Australia. Based at Mascot Head Office, you will architect scalable workflows across Qantas Loyalty and the Qantas Group to enable real-time visibility and data-driven decisions.

You will drive end-to-end process engineering, reduce friction, and develop capacity tracking and utilisation reporting to maximise throughput while maintaining regulatory compliance.