Marketing Operations & Process Manager

Qantasgroup; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Qantasgroup is seeking a Marketing Operations & Process Manager in Sydney, NSW, Australia. Based at Mascot Head Office, you will architect scalable workflows across Qantas Loyalty and the Qantas Group to enable real-time visibility and data-driven decisions.

You will drive end-to-end process engineering, reduce friction, and develop capacity tracking and utilisation reporting to maximise throughput while maintaining regulatory compliance.

Qualifications

• 7+ years in process mapping, business analysis, operations design or workflow management.
• Tertiary qualification in Business Optimisation, Information Systems, Project Management or Marketing Operations.
• Experience building and managing workflows in Monday.com.
• Proficient with agile methodologies and tools like Miro, Lucidchart, Visio.

Responsibilities

• Architect end-to-end marketing workflows across Qantas Loyalty and the Qantas Group.
• Eliminate operational friction and remove roadblocks to speed-to-market.
• Develop strategic workflows, capacity trackers, and utilisation reports.
• Measure, forecast and manage capacity to maximise productivity across teams.
• Collaborate with strategy, creative, data and execution teams to streamline processes.

Skills

Process mapping

Business analysis

Operations design

Workflow management

Agile methodologies

Stakeholder comms

Education

Business Optimisation / related degree

Tools

Monday.com

Miro

Lucidchart

Visio

Job description

Marketing Operations & Process Manager Qantasgroup Sydney, NSW, AU

Job Description

Architect and optimise scalable, end-to-end workflows across the campaign lifecycle

Ensure real-time visibility of campaign workflow and enable data-driven operational decisions

Permanent, full-time role based at Mascot Head Office.

Qantas has always been dedicated to going above and beyond for their customers - both in the air, and on the ground and at Qantas Loyalty; we're a huge part of that commitment. By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.

As the Marketing Operations & Process Manager, you will be the operational specialist responsible for mapping, building, and continuously optimising the end-to-end workflows that power marketing campaigns across Qantas Loyalty and the Qantas Group. You will act as the workflow architect within the Center of Excellence (CoE), focusing entirely on eliminating operational friction and removing roadblocks that slow down speed-to-market.

This role is critical to achieving the CoE's overarching efficiency transformation goals. Rather than acting as a passive coordinator, you will be an active change agent tasked with systematically looking for efficiency in capacity through pure process engineering.

Crucially, you will hold the master remit for developing the strategic workflows, capacity trackers, and utilisation reports required to manage enterprise resources effectively. You will be the creator and owner of the tools that allow the business to accurately measure, forecast, and manage capacity. By observing daily operations, identifying systemic bottlenecks, and rewriting clunky hand-offs between strategy, creative, data, and execution teams, this role transforms manual, fragmented practices into streamlined, high-velocity digital workflows. The success of this role directly dictates the CoE's ability to aggressively scale campaign output, provide transparent data on resource constraints and maximise productivity without inflating headcount or compromising regulatory compliance.

What You'll Bring:

• 7+ Years' experience experience specialising in process mapping, business analysis, operations design, or workflow management within a fast-paced agency, tech, or complex corporate environment
• Tertiary qualification in Business Optimisation, Information Systems, Project Management, Marketing Operations, or an equivalent technical field
• Experience building and managing workflows in Monday.com
• Proficient with agile methodologies, and business process mapping tools (e.g., Miro, Lucidchart, Visio). Experience in marketing operations or digital campaign delivery cycles is highly regarded
• Proven experience managing complex workflow and trafficking operations across multiple teams and functions
• Demonstrated ability to design and implement operational frameworks and process improvements that deliver measurable efficiency gains
• High analytical capability, with the ability to use data to diagnose operational performance and drive continuous improvement
• Exceptional organisational skills and the ability to manage competing priorities across a complex, fast-moving marketing environment
• Strong communicator with the ability to translate operational complexity into clear guidance for senior stakeholders

Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.