Call Qualifier

Cluey Learning; Sydney; Híbrido; AUD 50.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid: 2 days WFH / 3 days in office

Descripción de la vacante

Cluey Learning is seeking a Call Qualifier for a two-month max-term contract in Sydney CBD with hybrid work. You will be the first contact for families, qualifying inquiries, and transferring to specialists or booking consultations for the closing team.

The role requires strong communication, discovery skills, and the ability to manage CRM with precision. You will work 2 days from home and 3 days in the Sydney CBD office, with full working rights in Australia.

Formación

• Experience in lead generation and qualification for education tutoring services.
• Excellent verbal and written communication skills.
• Ability to handle objections and move conversations forward.
• Comfort with CRM input and accurate call logging.

Responsabilidades

• Call and qualify inbound and warm leads from parents enquiring about tutoring
• Run discovery conversations about year level, subjects, and results
• Read the moment and decide the next step: live transfer or booked appointment
• Handle objections with empathy and confidence
• Hand over clear notes on the child's needs for the next conversation
• Keep the CRM accurate and up to date
• Hit weekly call, transfer and conversion targets

Conocimientos

Lead generation

Lead qualification

Appointment setting

Phone-based sales

Verbal communication

Written communication

Objection handling

Discovery skills

Rapport building

CRM skills

Working rights Australia

Herramientas

CRM

Descripción del empleo

Call Qualifier — 2 Month Max Term Contract with options for permanent role (Sydney CBD, Hybrid)

We're looking for a Call Qualifier to join Cluey Learning for a two-month contract. You'll be the first voice our families hear - speaking with parents who've enquired about tutoring for their child, understanding what's going on academically and what they're hoping to change, then either transferring them straight through to a specialist or booking a consultation for our closing team.

Parents come to us for all sorts of reasons: a maths result that\'s slipped, HSC pressure, a child that\'s lost confidence, or a selective or scholarship exam on the horizon. This role suits someone who listens well, asks good questions, and can hold a warm, unhurried conversation while still moving it forward.

What you\'ll do

• Call and qualify inbound and warm leads from parents enquiring about tutoring
• Run discovery conversations i.e. year level, subjects, current results, what\'s been tried, what success looks like for them, drivers for the enquiry etc
• Read the moment and choose the right next step: a live transfer to an agent, or a booked appointment
• Handle common objections (price, timing, "we\'ll think about it," past experiences with tutors) with empathy and confidence
• Hand over cleanly i.e. clear notes on the child's needs so the next conversation picks up where yours left off
• Keep the CRM accurate and up to date: every call logged, every status current
• Hit weekly call, transfer and conversion targets

What you\'ll bring

• Proven experience in lead generation, lead qualification, appointment setting or phone-based sales
• Excellent verbal and written communication skills
• Strong objection handling and negotiation ability
• Confidence running discovery that uncovers real motivators, not just surface answers
• Genuine ability to build rapport with parents - many are stressed, unsure, or comparing options
• Solid CRM skills - you\'re organised, accurate, and don\'t let leads slip
• Sydney CBD-based – 2 days WFH; 3 days in office
• Full working rights in Australia
• A current Working with Children Check (or willingness to obtain one)
• Familiarity with the NSW school system or the education/tutoring sector is a bonus, not a must

The details

• 2-month max term contract, starting 24th August
• $55,000 pro rata + commission + super
• Hybrid: Mon–Tue from home, Wed–Fri in our Sydney CBD office