Lead Qualifier

Cluey Learning; Sydney; Hybrid; AUD 120.000 - 140.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangement

Sydney CBD office

Zusammenfassung

Cluey Learning is seeking a Lead Qualifier for a five-month fixed-term contract in Sydney CBD with a hybrid work model. You’ll be the first contact for families, qualifying enquiries and routing to specialists or booking consultations for the closing team.

The role requires strong listening, questioning, and warm, empathetic communication. You’ll manage CRM records, meet weekly targets, and ensure a smooth handover to the next conversation with parents.

Qualifikationen

• Proven experience in lead generation, qualification or appointment setting.
• Excellent verbal and written communication skills.
• Strong objection handling and negotiation abilities.
• Ability to run discovery conversations to uncover real motivators.
• Ability to build rapport with parents under stress or in doubt.
• Solid CRM skills and meticulous record keeping.

Aufgaben

• Call and qualify inbound and warm leads from parents enquiring about tutoring
• Run discovery conversations (year level, subjects, results, drivers)
• Read the moment and decide next step (live transfer or booked appointment)
• Handle common objections with empathy and confidence
• Hand over clear notes on child’s needs for the next conversation
• Maintain CRM accuracy and up-to-date statuses
• Hit weekly call, transfer and conversion targets

Kenntnisse

Lead generation

Communication skills

Objection handling

Discovery calls

Rapport with parents

CRM skills

Sydney CBD-based

Working rights (AU)

Working with Children Check

NSW education familiarity

Tools

CRM software

Jobbeschreibung

Lead Qualifier — 5 Month Fixed Term Contract with options for permanent role (Sydney CBD, Hybrid)

We're looking for a Call Qualifier to join Cluey Learning for an five-month contract. You'll be the first voice our families hear - speaking with parents who've enquired about tutoring for their child, understanding what's going on academically and what they're hoping to change, then either transferring them straight through to a specialist or booking a consultation for our closing team.

Parents come to us for all sorts of reasons: a maths result that’s slipped, HSC pressure, a child that’s lost confidence, or a selective or scholarship exam on the horizon. This role suits someone who listens well, asks good questions, and can hold a warm, unhurried conversation while still moving it forward.

What you’ll do

• Call and qualify inbound and warm leads from parents enquiring about tutoring
• Run discovery conversations i.e. year level, subjects, current results, what’s been tried, what success looks like for them, drivers for the enquiry etc
• Read the moment and choose the right next step: a live transfer to an agent, or a booked appointment
• Handle common objections (price, timing, "we'll think about it," past experiences with tutors) with empathy and confidence
• Hand over cleanly i.e. clear notes on the child's needs so the next conversation picks up where yours left off
• Keep the CRM accurate and up to date: every call logged, every status current
• Hit weekly call, transfer and conversion targets

What you’ll bring

• Proven experience in lead generation, lead qualification, appointment setting or phone-based sales
• Excellent verbal and written communication skills
• Strong objection handling and negotiation ability
• Confidence running discovery that uncovers real motivators, not just surface answers
• Genuine ability to build rapport with parents - many are stressed, unsure, or comparing options
• Solid CRM skills - you're organised, accurate, and don't let leads slip
• Sydney CBD-based – 2 days WFH; 3 days in office
• Full working rights in Australia
• A current Working with Children Check (or willingness to obtain one)
• Familiarity with the NSW school system or the education/tutoring sector is a bonus, not a must

The details

• 5-month max term contract.
• $55,000 pro rata + commission + super
• Hybrid: Mon–Tue from home, Wed–Fri in our Sydney CBD office