Sales Representative

Contoureducation; City of Melbourne; On-site; AUD 60,000 - 81,000; Full time

Benefits offered by this job

Base salary 70k AUD

Uncapped commissions

Superannuation

Extra leave

Employee Assistance Program

Job summary

Contour Education seeks a Sales Representative in Melbourne to be the first point of contact for families. You will answer questions, book trial lessons, and guide families to choose Contour programs. This is a B2C outbound sales role, requiring genuine care for outcomes.

You will build rapport with parents and students, manage CRM records, and work toward enrolment targets with a supported training program at Melbourne CBD campus. Evening and weekend availability is required.

Qualifications

• Excellent communication and rapport-building with families.

Responsibilities

• Connect with interested families via phone, email and text to discuss Contour programs and book free trial weeks.
• Respond to enquiries, understand family needs, and explain suitable programs.
• Follow up with families after trials to address concerns and explain value of appropriate program.
• Maintain accurate CRM records and follow up on promised actions to maximize opportunities.
• Work toward activity, trial-booking and enrolment targets with an honest, student-focused approach.
• Share feedback with Sales Team Leader to improve family experience and conversion process.

Skills

Communication

Rapport building

Organisational skills

HubSpot

Academic record

Sales experience

Education

Bachelor's degree in Commerce or Business

VCE or equivalent

Tools

HubSpot

CRM software

Job description

Help families navigate one of the most important decisions in their child's education.

Contour works with high-achieving students across Maths, Science, English, UCAT prep, and selective entry exams. As a Sales Representative, you'll be the first person a family speaks to. You'll answer their questions, book trial lessons, and help them decide if Contour is the right fit. This is a sales role, but it works because you actually care about the outcome.

Great fit if you've recently finished a university degree, did well at school yourself, and can build genuine rapport with people, whether that's a parent weighing up an important decision or a Year 12 student who wants someone straightforward in their corner.

Who We Are

At Contour, we’re reshaping education, one student at a time.

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.

Since 2020, over 10,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 300+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

• Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
• Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
• Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage.

This is Contour. Built by students, for students.

What You Will Do

• Connect with interested families: Contact students and parents who have enquired about Contour, registered their interest or are eligible for follow-up after a free trial. Most outreach takes place by phone, supported by email and text. This is primarily a B2C outbound-calling sales role, but you will not be working from completely cold prospect lists.
• Manage new enquiries: Respond to incoming phone, email and text enquiries, understand what each family needs, explain the most relevant programs and book free trial weeks.
• Drive enrolments: Follow up with families after their trial, answer concerns and clearly explain the value of the most suitable Contour program.
• Own your pipeline: Keep your CRM records accurate, complete follow-ups when promised and maximise every appropriate opportunity.
• Achieve your targets: Work towards clear activity, trial-booking and enrolment goals while maintaining an honest, student-focused approach.
• Improve the process: Share customer feedback and recurring questions with your Sales Team Leader to help improve the family experience and conversion process.

This is a full time, permanent role ( 38 hours a week ) weekdays 11am to 9pm and weekends 9am to 5pm, based at our Melbourne CBD campus .

These are the business’s operating hours, not an expectation that you work every day or every available hour. Evening and weekend availability is required .

What You Will Bring

• Strong communication skills , with the empathy to build real relationships with students and parents.
• Solution-focused , confident addressing concerns and guiding families through a decision rather than pushing them into one.
• Organised under pressure , able to manage multiple enquiries and follow-ups while staying focused on targets.
• Comfortable with CRM systems and quick to pick up new software (bonus points if you've used HubSpot before!).
• Strong academic record through VCE or equivalent.
• Bachelor's degree (completed or in progress) in Commerce, Business, or a related field.
• Genuinely student-focused , with a real interest in helping families succeed, not just closing a sale.
• Retail, hospitality, call centre, or sales experience ( preferred , not required).

Why You Will Love It

• Competitive salary ($70,000 base + uncapped commissions + super), extra leave, EAP access, and lifestyle perks.
• Purposeful work , you're often the first person a family speaks to, and how you show up genuinely shapes a student's start with Contour.
• Real ownership from day one , your pipeline, your targets, your calls.
• Structured training and coaching , weekly group sessions plus personalised feedback, with a real path to Senior Consultant or leadership for those who perform.
• Direct access to founders , no layers of management, inside one of the fastest growing education companies in Australia.
• A driven, easy-going team , hardworking but genuinely friendly, no corporate politics.

The pay range for this role is:

70,000 - 70,000 AUD per year (Melbourne CBD)