National Account Manager - Enterprise

Complete Office Supplies Pty Limited; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hybrid workplace

Modern onsite gym

Annual employee incentive schemes

Employee discounts on full product

Career development opportunities

Mental Health programs

Parental Leave & Purchase Leave

Job summary

Complete Office Supplies Pty Limited is seeking a results-driven National Enterprise Accounts Manager to grow a portfolio of large, multi-location clients. You will lead strategic account plans, negotiate with executives, and drive revenue growth with cross-functional teams across pricing, operations and product categories.

The role requires proven experience managing complex sales cycles, strong analytical skills and the ability to present compelling business cases to senior stakeholders.

Qualifications

• Proven experience managing complex sales cycles and executive-level stakeholder relationships.
• Ability to develop and deliver strategic account and growth plans.
• Commercial acumen with the ability to analyse customer data and market trends.

Responsibilities

• Manage a portfolio of national accounts, ensuring service and support across accounts with continuous improvement plans.
• Develop and execute strategic account plans, delivering retention, growth, and new business targets.
• Build and maintain multi-level client relationships, negotiations and sales cycles.
• Assess market trends, client goals and activity to anticipate future needs.
• Identify opportunities to broaden relationships across units, locations and categories.
• Own the account growth pipeline from identification to conversion.
• Collaborate with internal teams to deliver competitive customer-focused solutions.
• Maintain accurate CRM records (HubSpot) and report on revenue and conversion outcomes.

Skills

Account management

Strategic selling

Executive relationships

CRM software

Data analysis

Tools

HubSpot

Job description

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation.

About The Role

Reporting to the National Sales Manager - Enterprise, this role focuses on managing and growing a portfolio of national, enterprise customers. You will oversee relationships and business strategies with large, often multi‑location organisations operating on a national scale.

Key Responsibilities

• Manage a portfolio of national accounts, ensuring comprehensive service and support across all accounts delivering on continuous improvement plans
• Develop and execute strategic account plans, delivering against retention, growth, and new business target.
• Build and maintain strong, multi-level client relationships, negotiations and sales cycles
• Assess market trends, client goals, and activity to anticipate future needs.
• Identify opportunities to grow the breadth and depth of the relationship across business units, locations, categories and stakeholder groups.
• Own the account growth pipeline and actively drive opportunities from identification through to conversion.
• Collaborate with internal teams (category, pricing, and operations) to deliver competitive, customer‑focused solutions
• Maintain accurate CRM records (HubSpot), track pipeline performance, and report on revenue and conversion outcomes

About You

• Proven experience managing complex sales cycles, negotiations, and executive‑level stakeholder relationships
• Demonstrated ability to develop and deliver strategic account and business growth plans
• Commercial acumen with the ability to analyse customer data, market trends, and financial metrics
• Confidence presenting business cases and solutions to senior and executive‑level audiences
• Strong communicator and collaborator with the ability to consult, influence effectively
• Highly organised and results‑driven, bringing sound judgment, attention to detail

Benefits of working with COS

• Flexible hybrid workplace
• Modern Onsite Gym
• Annual employee incentive schemes
• Generous Reward and Recognition programs
• Commitment to professional development with ongoing training and career development opportunities
• Access to free Mental Health programs
• Birthday, Paid Parental Leave and Purchase Leave available
• Convenient location with free onsite parking
• Employee discounts on full product range
• Opportunity to participate in community welfare and charity initiatives
• Novated Lease / Salary Sacrifice for electric vehicles available

More about COS

When you join COS, you’ll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.

Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.

Founded in 1977, COS is the largest Australian owned and operated national office products business. With over 700 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard!