Call Centre & Customer Service

Midway Mini-Mix; Melbourne; Presencial; AUD 30 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive hourly rate

Training & development

Supportive team

Career progression

Resumo da oferta

Midway is a leading supplier of concrete and quarry products in Victoria, based at Laverton North Head Office. This Call Centre & Customer Service role connects customers with the business, delivering friendly and accurate information to address their needs.

You will respond to calls and emails, log interactions in the CRM, and identify opportunities to upsell or cross-sell products. The position offers ongoing training, a supportive team, and clear career progression within Midway Concrete.

Qualificações

• 1 year of experience in customer service or call centre
• Strong communication and interpersonal skills
• Excellent problem-solving and critical thinking abilities
• Proficient in using CRM and other customer service software
• Flexible and adaptable, able to handle multiple tasks and shifting priorities
• Genuine passion for delivering outstanding customer experiences

Responsabilidades

• Respond to inbound customer calls and emails, providing solutions and information to address their needs
• Log customer interactions and maintain accurate records in our CRM system
• Identify opportunities to upsell or cross-sell additional products and services
• Escalate complex issues to the appropriate team for resolution
• Contribute to the continuous improvement of our customer service processes

Conhecimentos

Customer service

Communication

Problem solving

CRM proficiency

Multitasking

Ferramentas

CRM software

Descrição da oferta de emprego

Midway is one of the largest local independent supplier of concrete and quarry products in Victoria. We currently have four concrete plants in operation.

By joining the Midway you will become part of a highly recognised and well-regarded Victorian Company with ongoing career and development opportunities.

Join the dynamic team as a Call Centre & Customer Service professional. In this role, you will be the vital link between our customers and our business, providing exceptional service and support. Based in our Laverton North, VIC 3026 Head Office, you will play a key part in our customer-focused operations.

What you'll be doing

• Respond to inbound customer calls and emails, providing solutions and information to address their needs
• Log customer interactions and maintain accurate records in our CRM system
• Identify opportunities to upsell or cross-sell additional products and services
• Escalate complex issues to the appropriate team for resolution
• Contribute to the continuous improvement of our customer service processes

What we're looking for

• At least 1 year of experience in a customer service or call centre role
• Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
• Excellent problem-solving and critical thinking abilities to effectively address customer queries
• Proficient in using CRM and other customer service software
• A flexible and adaptable approach to work, able to handle multiple tasks and shifting priorities
• A genuine passion for providing outstanding customer experiences

What we offer

• Competitive hourly rate and employment benefits
• Ongoing training and development opportunities
• A supportive and collaborative team environment
• Opportunities for career progression within the Midway Concrete organisation