Customer Service Agent

Boral; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Boral in Port Melbourne is seeking a Customer Service Agent to join our team. You will handle customer queries by phone and email, enter orders accurately, and monitor delivery progress while building strong relationships with customers and internal teams.

This role involves shift work and four days per week in our Port Melbourne Office, contributing to efficient order-taking and distribution within a dynamic, growth-minded environment.

Qualifications

• Experience in a contact centre or fast-paced retail environment.
• Punctual, professional and reliable team member (4 days per week).
• Excellent communication to identify and resolve customer issues and capture orders precisely.

Responsibilities

• Answer and respond to customer queries via phone and email.
• Receive orders and enter them accurately into our systems (training provided).
• Monitor delivery progress and provide status updates to customers.
• Understand Boral's truck and network capacity.
• Build professional relationships with customers and internal teams.
• Work towards group KPIs.

Skills

Customer service

Phone handling

Email correspondence

Job description

Your Next opportunity

If you pride yourself on being a reliable, driven and self-motivated individual then we want YOU to join our Customer Service team based in our Port Melbourne Office!

We are seeking a dedicated Customer Service Agent that prides themselves on providing exceptional service and offering solutions for our customers in relation to orders and general inquiries through answering calls and responding to emails.

This position will require occasional flexibility to work shift work.

Your day will involve

• Answer and respond to customer queries via phone and email
• Receive orders and enter them into our systems in a precise and agile manner (with training provided)
• Monitor progress of deliveries and provide delivery status information to the customers
• Gaining an understanding of Borals truck and network capacity
• Build professional relationships with customers and internal teams.
• Working towards group KPI's

What are we looking for

• Proven Customer Service experience from within a contact centre or a fast paced retail environment
• Be a punctual, professional and reliable team member, joining your peers in the office - 4 days per week.
• Enthusiastic customer focus, willing to be an integral part of a busy and efficient order-taking and distribution team
• Exceptional communication skills to identify and resolve customer issues and capture customer orders with the highest level of precision
• Computer literate
• Positive can-do attitude & willingness to learn!
• Proven ability to learn and meet the challenges of an ever-changing environment.

What’s on offer

• We value your abilities and reward results that drive business success
• Genuine opportunity to develop and upskill through tailored succession planning into a variety of roles including sales and our broader customer service team
• Be a part of a fun and dynamic team that celebrates wins with team lunches and incentives.

About Boral Quarries

Boral is Australia's leading quarry operator, with 76 quarries, sand pits and gravel operations, supplying about 30 million tonnes of product annually. Our raw materials of stone, gravel and sand are used to build our homes, workplaces, public buildings, roads, and key infrastructure projects. Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect. We're proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great. Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.