Service Centre Consultant

Launch Recruitment - IT Recruiting; Sydney; On-site; AUD 60,000 - 78,000; Full time

Job summary

Launch Recruitment - IT Recruiting in Sydney is seeking a customer-focused support professional to assist advisers and clients with financial services product inquiries. You will resolve enquiries promptly, maintain strong product knowledge, and ensure service standards are met.

Join a well-established Australian financial services organisation, contributing to compliant operations while collaborating with internal teams and prioritising tasks in a fast-paced environment.

Qualifications

• Experience in a call centre, administration or other fast-paced environment.
• Sound judgement and ability to make appropriate decisions.
• Strong communication, organisational and negotiation skills with collaborative relationships.
• Ability to manage competing priorities and work under pressure.
• Ability to handle confidential matters professionally while meeting deadlines.
• Strong analytic and problem-solving skills with understanding of processes.

Responsibilities

• Act as the first point of contact for advisers and clients, providing timely and professional support across financial services products.
• Develop knowledge to provide accurate advice and resolve enquiries effectively.
• Plan and prioritise daily activities to ensure tasks are completed efficiently and to a high standard.
• Proactively identify issues that may impact service delivery or outcomes.
• Build and maintain relationships with internal stakeholders to promote client focus.
• Work with operational teams to ensure accurate, timely and consistent outcomes.
• Ensure compliance with legislation and policies, addressing gaps or issues as needed.
• Monitor and report on service standards and performance.
• Contribute to process improvements and provide feedback to enhance service delivery.
• Support workplace health and safety requirements and company policies.
• Complete other ad-hoc duties and projects as directed by management.

Job description

Launch Recruitment - IT Recruiting – Sydney NSW

Contract

4d ago , from Launch Recruitment - IT Recruiting

Our client is a well-established Australian financial services organisation, focused on providing insurance and financial solutions to its customers.

Purpose of the role

This role is responsible for supporting advisers and clients across financial advice products, ensuring enquiries are handled and resolved in a timely and appropriate manner while adhering to relevant service standards, policies and compliance requirements.

Key Responsibilities

• Act as the first point of contact for advisers and clients, providing timely and professional support across financial services products.
• Develop strong product and process knowledge to provide accurate advice and resolve enquiries effectively.
• Plan and prioritise daily activities to ensure operational tasks are completed efficiently and to a high standard.
• Proactively identify and address issues that may impact service delivery or customer outcomes.
• Build and maintain strong relationships with internal stakeholders, promoting a client-focused approach across the organisation.
• Work closely with operational teams to ensure accurate, timely and consistent outcomes for advisers and clients.
• Ensure all relevant legislation, policies and compliance requirements are followed, taking appropriate action where gaps or issues are identified.
• Monitor and report on service standards, performance and adherence to required processes.
• Contribute to process improvements and provide feedback to enhance procedures and service delivery.
• Support workplace health and safety requirements and organisational policies.
• Complete other ad-hoc duties and projects as directed by management.

About you ...

Experience & Qualifications

• Experience in a call centre, administration or other fast-paced environment.
• Demonstrated sound judgement and the ability to make appropriate decisions.
• Strong communication, organisational and negotiation skills, with the ability to build effective and collaborative working relationships.
• Ability to manage competing priorities and work effectively under pressure.
• Ability to handle conflicting or sensitive matters professionally, maintaining discretion and confidentiality while meeting deadlines.
• Strong analytical and problem-solving skills, with the ability to develop a sound understanding of technical products and processes.