Call Centre Operator

Complete Office Supplies Pty Limited; Cumberland; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible hybrid workplace

Annual incentives

Appreciation programs

Career development

Mental Health program

Free onsite parking

Onsite gym

Employee discounts

Community initiatives

Novated lease for EVs

Job summary

Complete Office Supplies Pty Limited in NSW is seeking motivated individuals for our Customer Service team. You will provide high-level support to our customer base, handling accounts, billing, orders, and live chat, while collaborating with other areas to deliver the best experience.

The role requires prior call centre experience, exceptional service, and strong communication. We offer a flexible hybrid workplace, ongoing training, employee benefits, and opportunities to grow with a leading

Qualifications

• Prior call centre experience with a focus on customer support.
• Demonstrated exceptional customer service and professional phone manner.
• Strong communication skills and ability to build relationships.
• confident in learning new CRM systems and technologies.
• Team player with high attention to detail and multi-tasking ability.

Responsibilities

• Respond to general enquiries related to accounts, billing and other customer enquiries.
• Triaging calls to other business areas in a professional and customer service-focused manner.
• Manage and process customer orders.
• Respond to Live Chat queries promptly.
• Record and track customer feedback and complaints.
• Assist with various administrative tasks as needed.
• Resolve all customer enquiries with the aim to deliver on first contact resolution (FCR).

Skills

Call centre experience

Exceptional customer service

Excellent communication

Strong relationship building

Team player

Multi-tasking

CRM systems

Omni-channel support

Tools

CRM system

Job description

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation.

More about what you’ll do

We are currently looking for motivated individuals to join our Customer Service team. As a member of our Customer Service Team you will aim to provide the highest level of support to our customer base at all times, working with all areas ofthe business to ensure that the best customer experience is delivered to all internal and external customers.

Key responsibilities include:

• Responding to general enquiries related to accounts, billing, and other customer related enquiries
• Triaging calls to other business areas in a professional and customer service-focused manner
• Manage and process customer orders
• Respond to Live Chat queries promptly
• Record and track customer feedback and complaints
• Assist with various administrative tasks as needed
• Resolve all customer enquiries with the aim to deliver on first contact resolution (FCR)

More about you

To qualify for this role, you must meet the following requirements:

• Previous experience within a call centre environment
• Exceptional customer service skills
• Professional, positive and friendly phone manner
• Excellent communication skills with ability to build strong relationships
• Strong team player with keenness to learn
• High level attention to detail
• Ability to multi-task
• Strong computer skills in an Omni system environment and ability to learn and champion new CRM systems

Benefits of working with COS

• Flexible hybrid workplace
• Annual employee incentive schemes
• Generous Appreciation Programs
• Commitment to professional development with ongoing training and career development opportunities
• Access to free Mental Health programs
• Convenient location with free onsite parking
• Modern onsite gym
• Employee discounts on full product range
• Opportunity to participate in community welfare and charity initiatives
• Novated Lease / Salary Sacrifice for electric vehicles available

More about COS

When you join COS, you’ll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.

Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.

Founded in 1977, COS is the largest Australian owned and operated national office products business. With over 700 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard!