National Account Manager - Enterprise

COS | Complete Office Supplies; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid Work

Onsite Gym

Reward & Recognition

Professional development

Mental Health programs

Birthdays & Parental Leave

Onsite parking

Employee discounts

Community initiatives

Novated Lease (EV)

Job summary

COS | Complete Office Supplies is seeking an experienced National Enterprise Sales Manager to lead growth across multi-location accounts. You will own strategic account plans and drive revenue with senior stakeholders.

Reporting to the National Sales Manager - Enterprise, you will cultivate strong client relationships, coordinate with internal teams, and optimise the national sales pipeline to exceed targets.

Qualifications

• Proven experience managing complex sales cycles, negotiations, and executive-level stakeholder relationships.
• Demonstrated ability to develop and deliver strategic account and business growth plans.
• Commercial acumen with the ability to analyse customer data, market trends, and financial metrics.
• Confidence presenting business cases and solutions to senior audiences.
• Strong communicator and collaborator with the ability to consult, influence effectively.
• Highly organised and results-driven, bringing sound judgment and attention to detail.

Responsibilities

• Manage a portfolio of national accounts, ensuring comprehensive service and support across all accounts delivering on continuous improvement plans.
• Develop and execute strategic account plans, delivering against retention, growth, and new business targets.
• Build and maintain strong, multi-level client relationships, negotiations and sales cycles.
• Assess market trends, client goals, and activity to anticipate future needs.
• Identify opportunities to grow the breadth and depth of the relationship across business units, locations, categories and stakeholder groups.
• Own the account growth pipeline and actively drive opportunities from identification through to conversion.
• Collaborate with internal teams (category, pricing, and operations) to deliver competitive, customer-focused solutions.
• Maintain accurate CRM records (HubSpot), track pipeline performance, and report on revenue and conversion outcomes.

Skills

Complex sales cycles

Executive stakeholder management

Strategic account planning

Data-driven acumen

Strong presentation skills

Job description

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation.

About The Role

Reporting to the National Sales Manager - Enterprise, this role focuses on managing and growing a portfolio of national, enterprise customers. You will oversee relationships and business strategies with large, often multi‑location organisations operating on a national scale.

Key Responsibilities

• Manage a portfolio of national accounts, ensuring comprehensive service and support across all accounts delivering on continuous improvement plans
• Develop and execute strategic account plans, delivering against retention, growth, and new business target.
• Build and maintain strong, multi-level client relationships, negotiations and sales cycles
• Assess market trends, client goals, and activity to anticipate future needs.
• Identify opportunities to grow the breadth and depth of the relationship across business units, locations, categories and stakeholder groups.
• Own the account growth pipeline and actively drive opportunities from identification through to conversion.
• Collaborate with internal teams (category, pricing, and operations) to deliver competitive, customer‑focused solutions
• Maintain accurate CRM records (HubSpot), track pipeline performance, and report on revenue and conversion outcomes

About You

• Proven experience managing complex sales cycles, negotiations, and executive‑level stakeholder relationships
• Demonstrated ability to develop and deliver strategic account and business growth plans
• Commercial acumen with the ability to analyse customer data, market trends, and financial metrics
• Confidence presenting business cases and solutions to senior and executive‑level audiences
• Strong communicator and collaborator with the ability to consult, influence effectively
• Highly organised and results‑driven, bringing sound judgment, attention to detail

Benefits of working with COS

• Flexible hybrid workplace
• Modern Onsite Gym
• Generous Reward and Recognition programs
• Commitment to professional development with ongoing training and career development opportunities
• Access to free Mental Health programs
• Birthday, Paid Parental Leave and Purchase Leave available
• Convenient location with free onsite parking
• Employee discounts on full product range
• Opportunity to participate in community welfare and charity initiatives
• Novated Lease / Salary Sacrifice for electric vehicles available

More about COS

When you join COS, you’ll be working for a growing, socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people, who live and breathe our 6 core values - Passionate, Results Driven, Innovative, Service Excellence, Self-Reflective, and Family. Together, we work towards finding new and original ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive.

Through the success of our business, COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded, allocating 1% of annual revenue to the foundation each year.

Founded in 1977, COS is the largest Australian owned and operated national office products business. With over 700 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard!