Cage Operations Lead – Guest Service & Compliance

Crown Melbourne; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Uniforms provided and laundered

Complimentary staff meals

Staff discounts across Crown hotels &餐

Career advancement opportunities

Job summary

Crown Sydney is seeking an experienced Cage Area Manager to lead our Cage & Count operations in a world-class luxury environment. You will oversee day-to-day operations, drive service excellence, and navigate a highly regulated setting with a strong emphasis on accuracy, compliance and team performance.

Reporting to the Cage Operations Manager, you will shape team culture, coach staff, and collaborate across departments to ensure premium service standards and robust financial controls in a

Qualifications

• Experience in Cage operations is preferred.
• Proven leadership with a focus on team development and engagement.
• Strong customer-centric mindset in face-to-face service environments.
• Experience in cash handling, reconciliation and financial controls.
• Excellent communication and stakeholder management skills.
• Ability to perform under pressure in a regulated environment.
• Flexibility to work across a 24/7 roster.
• Eligibility to obtain and keep a Casino Special Employee Licence.

Responsibilities

• Lead and support Cage operations to ensure efficiency, accuracy and compliance.
• Deliver exceptional, personalised guest service with every interaction.
• Coach, develop and inspire team members to achieve high performance.
• Collaborate across departments to support seamless operations and premium service standards.
• Maintain strong attention to financial processes, including cash handling and reconciliation.
• Uphold regulatory requirements and licensing standards.

Skills

Cage operations

Leadership

Customer service

Cash handling

Communication

Regulatory compliance

Roster flexibility

Casino licence eligibility

Job description

Crown Sydney is seeking an experienced Cage Area Manager to lead our Cage & Count operations in a world-class luxury environment. You will oversee day-to-day operations, drive service excellence, and navigate a highly regulated setting with a strong emphasis on accuracy, compliance and team performance.

Reporting to the Cage Operations Manager, you will shape team culture, coach staff, and collaborate across departments to ensure premium service standards and robust financial controls in a