Cafe Supervisor / Assistant Manager 2IC

Work Initiatives; Maitland; On-site; AUD 55,000 - 75,000; Full time

Job summary

Work Initiatives in Maitland, NSW, is seeking a Café Supervisor to support daily operations and supervise the front-of-house team during peak periods. You will ensure high standards of service, manage cash handling, and coordinate with kitchen staff while providing hands-on leadership and training to staff, including rostering and rostering coverage for weekends.

Strong barista skills and the ability to make quick, quality espresso drinks are essential, as is a proactive approach to maintaining

Qualifications

• Previous experience in café supervision, team leadership or assistant management.
• Strong barista skills and experience with commercial espresso machines in a busy environment.
• Ability to lead a team and make independent decisions.
• Excellent communication and organisational skills.
• A proactive, hands-on approach to work.
• Strong attention to detail and delivering exceptional customer experiences.
• Availability to work weekends and cover management leave as required.

Responsibilities

• Support the Café Manager with daily operations.
• Independently oversee café operations during the Manager's absence.
• Lead and supervise the front-of-house team.
• Prepare consistently high-quality espresso coffee.
• Coordinate staff and service during busy periods.
• Maintain high standards of presentation, cleanliness and customer service.
• Assist with staff training, rostering and operational procedures.
• Manage customer enquiries and resolve issues professionally.
• Oversee opening and closing procedures and cash handling.
• Work collaboratively with the kitchen team.

Skills

Barista skills

Team leadership

Customer service

Cash handling

Staff training

Scheduling

Job description

Support the Café Manager with daily operations.

Independently oversee café operations during the Manager's absence.

Lead and supervise the front-of-house team.

Prepare consistently high-quality espresso coffee.

Coordinate staff and service during busy periods.

Maintain high standards of presentation, cleanliness and customer service.

Assist with staff training, rostering and operational procedures.

Manage customer enquiries and resolve issues professionally.

Oversee opening and closing procedures and cash handling.

Work collaboratively with the kitchen team.

Key Responsibilities

• Support the Café Manager with daily operations.

• Independently oversee café operations during the Manager's absence.

• Lead and supervise the front-of-house team.

• Prepare consistently high-quality espresso coffee.

• Coordinate staff and service during busy periods.

• Maintain high standards of presentation, cleanliness and customer service.

• Assist with staff training, rostering and operational procedures.

• Manage customer enquiries and resolve issues professionally.

• Oversee opening and closing procedures and cash handling.

• Work collaboratively with the kitchen team.

What We're Looking For

• Previous experience in café supervision, team leadership or assistant management.

• Strong barista skills are essential, including experience working with commercial espresso machines in a busy environment.

• Ability to confidently lead a team and make decisions independently.

• Excellent communication and organisational skills.

• A proactive, hands-on approach to work.

• Strong attention to detail and pride in delivering exceptional customer experiences.

• Availability to work weekends and cover management leave as required.