Cafe Operations Coordinator - TWPZ

Taronga Zoo; Sydney; Hybrid; AUD 88,000 - 96,000; Full time

Benefits offered by this job

Flexible hybrid work

Passes for Taronga Sydney & Dubbo Zoo

Free onsite parking

Discounts on accommodation

Discounted food & beverage

Discounted Fitness Passport

Social team events

Job summary

Taronga Western Plains Zoo is seeking an experienced Café Operations Coordinator to lead Café Wild, Waterhole Café and related services within a dynamic F&B team. You will coordinate day-to-day cafe operations, drive guest satisfaction and uphold high standards of service and safety in a unique zoo setting.

Join our team to develop staff, optimise rosters, train frontline colleagues, and ensure smooth delivery across venues while promoting sustainability and exceptional guest experiences.

Qualifications

• Leadership of cafe teams, rostering and training.
• Delivery of high guest service standards.
• Compliance with Food Safety and WHS requirements.

Responsibilities

• Coordinate day-to-day operation of Café Wild and Waterhole Café ensuring guest experiences and service standards.
• Lead cafe team through recruitment, onboarding, rostering and day-to-day activities.
• Provide operational leadership and manage escalated issues, school group food collection coordination.
• Ensure compliance with Food Safety, WHS and cash handling; promote sustainability.

Skills

Team leadership

Roster management

Food Safety

Cash handling

Guest service

Job description

• Join one of Australia's most recognised conservation and tourism organisations, supporting a diverse hospitality, events and commercial operation
• Lead a dynamic food and beverage operation in a unique zoo environment
• TCSA Salaried Employees Award, Clerk Grade 1/2, annual package $88,406 - $96,112 (includes base salary $78,000 - $84,799 + plus superannuation & leave loading)

Taronga Western Plains Zoo is looking for an experienced and motivated Café Operations Coordinator to join our Food & Beverage team!

Help bring our exciting new Serengeti experience to life while coordinating café operations, teams and exceptional guest service.

About the Role…

Responsible for coordinating the day-to-day operation of Taronga Western Plains Zoo's café operations, including Café Wild, Waterhole Café and accommodation cafe services, ensuring exceptional guest experiences, strong operational standards, workforce leadership and presentation across all venues. The role is accountable for café team leadership, rostering, training, venue presentation, school group food collection coordination and oversight of guest-facing ancillary food service assets including vending machines.

• Coordinate the day-to-day operation of Café Wild and Waterhole Café, ensuring exceptional guest experiences, operational efficiency, venue presentation and consistently high service standards.
• Support, develop and coordinate café team members through recruitment, onboarding, training, rostering and day-to-day activities, ensuring the effective deployment of labour resources to meet business and guest needs.
• Provide operational leadership across café operations by supporting Supervisors, managing escalated issues, coordinating school group food collection requirements and identifying opportunities to improve operational performance, team capability and guest satisfaction.
• Ensure compliance with Food Safety, Work Health and Safety, cash handling and operational requirements, including incident reporting, cash balancing, variance investigation, venue inspections, staff maintenance of essential role qualifications, and adherence to established procedures, while championing sustainable practices that support Taronga's environmental goals.
• Support the efficient operation of the TWPZ cafes through maintaining café administrative and system processes, including ordering, stock control, invoice processing, record keeping and the accurate use of operational systems, ensuring timely and efficient support of café operations.
• Adhere to Taronga's Customer Service Charter and WHS charter, ensuring industry-leading standards and operational compliance.
• Champion operational decisions and behaviours that reduce environmental impact, support resource efficiency and contribute to Taronga's long-term sustainability commitments.

About You…

We are looking for candidates that have:

• Hold a current NSW Driver's License or ability to have existing license formally recognised, including manual.
• Hold and maintain a current paid NSW Working with Children Check at your own expense
• Hold and maintain a current paid NSW Responsible Service of Alcohol (RSA)
• Current Senior First aid (or willingness to obtain) and ability to maintain this qualification at your own expense

Our employees enjoy generous employment conditions including some of the following:

• Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers!
• Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's
• Free onsite car parking, outside of peak periods
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Discounted Fitness Passport
• We're a social team - there's always lots going on around the zoo that we get involved with!
• + more!

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.