Food & Beverage Supervisor - TWPZ

Taronga.org.au; Dubbo; Hybrid; AUD 51,000 - 52,000; Full time

Benefits offered by this job

Flexible hybrid work model

Family & friends passes

Free onsite parking

Discounts on accommodation

Discounted food & beverage

Discounted Fitness Passport

Social team events

Job summary

Taronga Western Plains Zoo in Dubbo, NSW, seeks a Food & Beverage Supervisor to lead front-of-house operations across cafes, function centre, and restaurant. You will deliver guest service excellence, manage daily hospitality tasks, and uphold safety and sustainability standards.

You will train and supervise staff, coordinate rostering and service delivery, and ensure high-quality food and beverage experiences for visitors and events.

Qualifications

• Hold a current NSW Driver's License or ability to have existing license formally recognised, including manual.
• RSA certification or the potential to obtain certification.
• Hold and maintain a current paid NSW Working with Children Check at your own expense.
• Current Senior First aid (or willingness to obtain) and ability to maintain this qualification at your own expense.

Responsibilities

• Oversee day-to-day front-of-house operations across Taronga Western Plains Zoo cafes, function centre and restaurant.
• Coordinate, train and supervise staff to ensure service standards.
• Undertake general duties for both food and beverages and maintain quality.
• Provide excellent customer service and lead by example at all times.

Skills

NSW Driver's License

RSA certification

Working with Children Check

Senior First Aid

Job description

Select how often (in days) to receive an alert:

• Located at Dubbbo's Iconic - Taronga Western Plains Zoo!
• TCSA Restaurant & Retail Employees Award, Duty Officer, $37.72 per hour + weekend penalties.

Step into a leadership role that blends hospitality excellence with purpose-driven work at Taronga Western Plains Zoo. As a Food & Beverage Supervisor, you’ll deliver exceptional guest service, lead and train staff, and create memorable hospitality moments — all while championing sustainability and safety. This fast-paced, people-focused role places you at the heart of Taronga’s mission to connect visitors with wildlife through world-class experiences.

About the Role…

Responsible for the day to day operations of the front of house restaurants and catering functions for Taronga Western Plains Zoo cafes, Function centre & restaurant providing and maintaining high quality customer service standards.

• Deliver the day to day operational customer service components of TWPZ’s commercial operations.
• Assist in coordination, training and supervision of staff.
• Undertake general duties for both food and beverages
• Provide excellent customer service to visitors at all times and lead by example

About You…

We are looking for candidates that have:

• Hold a current NSW Drivers License or ability to have existing license formally recognised, including manual.
• Responsible Service of Alcohol (RSA) certification or the potential to obtain certification
• Hold and maintain a current paid NSW Working with Children Check at your own expense
• Current Senior First aid (or willingness to obtain) and ability to maintain this qualification at your own expense

Our employees enjoy generous employment conditions including some of the following:

• Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers!
• Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s
• Free onsite car parking,outside of peak periods
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Discounted Fitness Passport
• We’re a social team - there’s always lots going on around the zoo that we get involved with!
• + more!

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

About Applying…

Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.

• Tell us about a time you supervised a small team in a café or function environment. What was your key role and responsibilities to ensure success?
• Tell us about your previous experience in Hospitality?
• What does guest experience mean to you?
• Please explain your availability across a 7 day week, including days, nights and weekends.

Applications Close:11:59pmWednesday 23 September 2026