Cafe Operations Coordinator - Multi-Site

Kelsian Group; Cleveland; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Staff discounts

Career development

Job summary

SeaLink South East Queensland is seeking an Administration & Operations Coordinator – Cafes to support daily operations across Cleveland Shore Cafe and onboard vessel cafes. The role blends operational coordination, team support, compliance oversight and administrative duties, with early starts from 6:00am on a rotating 365-day roster.

Reporting to the Cafe Manager, you will ensure safe, efficient, customer-focused operations across multiple cafe locations, maintaining documentation, schedules

Qualifications

• Experience supervising or coordinating staff in a fast-paced operational environment.
• Strong administrative and coordination capabilities.
• Excellent communication and people skills.

Responsibilities

• Coordinate operations across shore-based and vessel-based cafe venues.
• Support multivenue shifts and provide real-time operational problem solving.
• Ensure Team Leaders complete opening/closing procedures, compliance logs and cleaning schedules.
• Monitor presentation standards and customer areas across all venues.
• Support customer experience delivery and manage Tier 2 escalated issues.
• Assist with roster planning, shift adjustments, timesheet review and payroll inputs.
• Maintain accurate operational documentation across all cafes (food safety, WHS, cleaning, allergen control, temperature checks).
• Conduct mini-audits to ensure compliance with food safety, WHS and regulatory requirements.
• Consolidate weekly reporting including sales, stock results, waste, audit findings and variance investigations.
• Raise purchase orders and support supplier liaison.
• Support reporting and data integrity across POS, rostering and compliance systems.

Skills

Operational coordination

Staff supervision

Communication skills

Time management

Barista skills

Tools

POS systems

Reporting tools

rostering software

Job description

SeaLink South East Queensland is seeking an Administration & Operations Coordinator – Cafes to support daily operations across Cleveland Shore Cafe and onboard vessel cafes. The role blends operational coordination, team support, compliance oversight and administrative duties, with early starts from 6:00am on a rotating 365-day roster.

Reporting to the Cafe Manager, you will ensure safe, efficient, customer-focused operations across multiple cafe locations, maintaining documentation, schedules