Café Manager - Bloom PMQ

Inrecruit; Port Macquarie; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Career growth opportunities

Job summary

Bloom PMQ is a Port Macquarie café seeking an experienced Café Manager to oversee daily operations and lead a hands-on team. You will drive quality service across breakfast and lunch seven days, manage rostering, stock and supplier relations, and partner with the kitchen to ensure consistent food quality.

You will recruit, train and supervise staff, optimise costs and maintain food-safety standards while delivering memorable customer experiences in a busy venue.

Qualifications

• Experience managing a busy café or restaurant.
• Strong leadership and team-management abilities.
• Excellent customer service and problem-solving skills.
• Knowledge of stock control, rostering and cost management.
• Experience with POS and reservation systems.

Responsibilities

• Manage the café's day-to-day operations.
• Lead and train front-of-house staff.
• Prepare rosters and manage staffing during peak periods.
• Coordinate with kitchen for quality and service.
• Monitor sales, expenses and labour costs.
• Maintain food-safety, hygiene and WHS compliance.
• Oversee reservations, dine-in, takeaway and delivery.

Skills

Leadership

Customer service

Communication

Team management

Staff training

Education

Hospitality or management qualification

Tools

POS systems

Job description

Located at 1/74 Clarence Street in the heart of Port Macquarie, Bloom PMQ is a vibrant café serving breakfast and lunch seven days a week. Our menu combines contemporary café favourites with distinctive Singapore-inspired flavours, including comforting breakfast dishes, hearty lunch options and quality beverages.

We pride ourselves on welcoming service, quality food and creating an enjoyable dining experience for locals and visitors alike.

We are seeking an experienced and motivated Café Manager to oversee the daily operations of Bloom PMQ. The successful candidate will be a hands-on leader with strong hospitality knowledge, excellent customer-service skills and the ability to manage a busy café efficiently.

Major Duties and Responsibilities

• Manage and coordinate the café’s day-to-day operations.
• Lead, supervise, train and support front-of-house employees.
• Prepare staff rosters and ensure appropriate staffing levels during busy periods.
• Work closely with the kitchen team to maintain efficient service and consistent food quality.
• Maintain high standards of customer service and promptly resolve customer concerns.
• Manage reservations, dine-in, takeaway and delivery operations.
• Monitor sales, operating expenses, labour costs and overall business performance.
• Manage stock levels, place orders and maintain positive relationships with suppliers.
• Control food and beverage costs, minimise waste and assist with profitability targets.
• Ensure menu items, prices and service standards meet customer expectations.
• Oversee POS transactions, cash handling, daily reconciliations and operational reporting.
• Recruit, induct and train new employees when required.
• Ensure the café complies with food-safety, hygiene, workplace health and safety, and other regulatory requirements.
• Maintain the cleanliness, presentation and overall atmosphere of the venue.
• Assist with promotions, customer engagement and initiatives to increase sales.
• Respond to customer feedback and identify opportunities to improve the café’s products and services.

Located at 1/74 Clarence Street in the heart of Port Macquarie, Bloom PMQ is a vibrant café serving breakfast and lunch seven days a week. Our menu combines contemporary café favourites with distinctive Singapore-inspired flavours, including comforting breakfast dishes, hearty lunch options and quality beverages.

We pride ourselves on welcoming service, quality food and creating an enjoyable dining experience for locals and visitors alike.

We are seeking an experienced and motivated Café Manager to oversee the daily operations of Bloom PMQ. The successful candidate will be a hands-on leader with strong hospitality knowledge, excellent customer-service skills and the ability to manage a busy café efficiently.

Major Duties and Responsibilities

• Manage and coordinate the café’s day-to-day operations.
• Lead, supervise, train and support front-of-house employees.
• Prepare staff rosters and ensure appropriate staffing levels during busy periods.
• Work closely with the kitchen team to maintain efficient service and consistent food quality.
• Maintain high standards of customer service and promptly resolve customer concerns.
• Manage reservations, dine-in, takeaway and delivery operations.
• Monitor sales, operating expenses, labour costs and overall business performance.
• Manage stock levels, place orders and maintain positive relationships with suppliers.
• Control food and beverage costs, minimise waste and assist with profitability targets.
• Ensure menu items, prices and service standards meet customer expectations.
• Oversee POS transactions, cash handling, daily reconciliations and operational reporting.
• Recruit, induct and train new employees when required.
• Ensure the café complies with food-safety, hygiene, workplace health and safety, and other regulatory requirements.
• Maintain the cleanliness, presentation and overall atmosphere of the venue.
• Assist with promotions, customer engagement and initiatives to increase sales.
• Respond to customer feedback and identify opportunities to improve the café’s products and services.

The successful candidate will have:

• Previous experience managing or supervising a busy café or restaurant.
• Strong leadership, communication and team-management skills.
• Excellent customer-service and problem-solving abilities.
• Sound knowledge of café operations, stock control, rostering and cost management.
• The ability to remain organised and composed during busy service periods.
• Knowledge of food-safety and workplace health and safety requirements.
• Experience using POS and reservation systems.
• A relevant hospitality or management qualification is preferred.
• Availability to work mornings, weekends and public holidays as required.

What We Offer

• A full-time management position in an established Port Macquarie café.
• Predominantly daytime operating hours.
• A supportive and multicultural working environment.
• The opportunity to contribute ideas and help develop the venue.
• A competitive salary based on qualifications and experience.

If you are an experienced hospitality professional who enjoys leading a team and delivering memorable customer experiences, we would love to hear from you.

Additional information

• Staff perks and discounts
• Fulltime role
• Opportunities for career growth and progression for Cafe Manager