Cafe Manager

Mama Ally Espresso; Newcastle-Maitland; Sur place; AUD 72 000 - 88 000; Plein temps

Résumé du poste

Mama Ally Espresso in Newcastle, NSW, is seeking an experienced Cafe Manager to oversee daily operations across Speers Point and University of Newcastle. Lead a team, ensure top customer service, and drive growth.

Ideal candidate has 3+ years in cafe/hospitality management, a Diploma or higher in hospitality, latte art skills, RSA and a valid driver’s license. This role offers a competitive salary and a dynamic work environment.

Qualifications

• 3 years of cafe/restaurant/hospitality management experience.
• Diploma or higher in hospitality management or related qualification.
• Proficient in coffee making and latte art; able to assist during busy periods.
• Strong leadership, organisational and communication abilities.
• Passion for coffee and customer service.
• Knowledge of Filipino cuisine.
• RSA valid and a valid driver’s license.

Responsabilités

• Oversee daily operations of both Speers Point and University of Newcastle locations.
• Supervise, train, roster and coordinate cafe staff across both branches.
• Manage opening/closing procedures, customer service standards and workflow.
• Monitor sales, operating costs, labour expenses and profitability.
• Manage stock control, purchasing and supplier relationships.
• Ensure food safety and workplace health and safety compliance.
• Maintain consistent food and beverage quality and service standards.
• Handle customer inquiries, feedback and complaints professionally.
• Develop strategies to improve sales, customer satisfaction and operational efficiency.
• Prepare staff schedules and management reports.

Connaissances

Leadership

Organisational skills

Communication skills

Coffee making/latte art

Customer service

Food safety

Filipino cuisine knowledge

RSA

Driver's license

Formation

Diploma or higher hospitality management

Outils

POS systems

Description du poste

Mama Ally Espresso is a Filipino-Australian Cafe business serving a combination of Australian cafe favourites and authentic Filipino cuisine. We operate two locations: our cafe in Speers Point and our coffee shop at the University of Newcastle. We are seeking an experienced and motivated Cafe Manager to oversee the daily operations of both locations, lead our team, maintain a high standards of customer service and support the continued growth of our business.

Key responsibilities

Manage the daily operations of both locations at Speers Point and the University of Newcastle.

Supervise, train, roster and coordinate cafe staff to ensure efficient operations across both branches.

Oversee opening and closing procedures, customer service standards and day-to-day workflow.

Monitor sales performance, operating costs, labour expenses and profitability.

Manage stock control, inventory, purchasing and supplier relationships.

Ensure food safety, work place health and safety, hygiene and relevant regulatory requirements are maintained.

Maintain consistent food and beverage quality, presentation and service standards across both locations.

Handle customer enquiries, feedback and complaints professionally.

Develop and implement strategies to improve sales, customer satisfaction and operational efficiency.

Prepare staff schedules, operational reports and other management records.

About you

Proven experience in cafe, restaurant or hospitality management (3 years minimum experience required).

At least a Diploma or higher hospitality management or any relevant qualification.

Highly skilled and efficient in coffee making and latte art skills. Must be able to jump in and help during busy periods.

Strong leadership, organisation and communication skills.

A real passion for coffee and customer service.

Knowledge of Filipino cuisine.

Ability to inspire and motivate the team while maintaining a fun, productive and inclusive environment.

Ability to handle multiple responsibilities and stay calm under pressure.

Has a valid RSA.

Has a valid driver's license.

About us

Mama Ally Espresso is a Filipino-Australian Cafe business serving a combination of Australian cafe favourites and authentic Filipino cuisine. We operate two locations: our cafe in Speers Point and our coffee shop at the University of Newcastle.

Annual salary of $80,0 00 + 12% superannuation.

An opportunity to lead and manage two hospitality locations.

A dynamic working environment within a growing cafe business.