Cafe Manager: Lead Two Locations & Growth

Mama Ally Espresso; Newcastle-Maitland; On-site; AUD 72,000 - 88,000; Full time

Job summary

Mama Ally Espresso in Newcastle, NSW, is seeking an experienced Cafe Manager to oversee daily operations across Speers Point and University of Newcastle. Lead a team, ensure top customer service, and drive growth.

Ideal candidate has 3+ years in cafe/hospitality management, a Diploma or higher in hospitality, latte art skills, RSA and a valid driver’s license. This role offers a competitive salary and a dynamic work environment.

Qualifications

• 3 years of cafe/restaurant/hospitality management experience.
• Diploma or higher in hospitality management or related qualification.
• Proficient in coffee making and latte art; able to assist during busy periods.
• Strong leadership, organisational and communication abilities.
• Passion for coffee and customer service.
• Knowledge of Filipino cuisine.
• RSA valid and a valid driver’s license.

Responsibilities

• Oversee daily operations of both Speers Point and University of Newcastle locations.
• Supervise, train, roster and coordinate cafe staff across both branches.
• Manage opening/closing procedures, customer service standards and workflow.
• Monitor sales, operating costs, labour expenses and profitability.
• Manage stock control, purchasing and supplier relationships.
• Ensure food safety and workplace health and safety compliance.
• Maintain consistent food and beverage quality and service standards.
• Handle customer inquiries, feedback and complaints professionally.
• Develop strategies to improve sales, customer satisfaction and operational efficiency.
• Prepare staff schedules and management reports.

Skills

Leadership

Organisational skills

Communication skills

Coffee making/latte art

Customer service

Food safety

Filipino cuisine knowledge

RSA

Driver's license

Education

Diploma or higher hospitality management

Tools

POS systems

Job description

Mama Ally Espresso in Newcastle, NSW, is seeking an experienced Cafe Manager to oversee daily operations across Speers Point and University of Newcastle. Lead a team, ensure top customer service, and drive growth.

Ideal candidate has 3+ years in cafe/hospitality management, a Diploma or higher in hospitality, latte art skills, RSA and a valid driver’s license. This role offers a competitive salary and a dynamic work environment.