Café Floor Leader & Guest Experience Lead

Single Origin Pty Ltd; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Single O café in Surry Hills is seeking an Assistant Manager who thrives in a busy hospitality setting and loves coaching a team. You will assist the Café Manager and Head Barista, take floor leadership when needed, and help sustain Single O's renowned service quality and customer experience.

This hands-on role focuses on staff development, smooth operations, and delivering warm, engaging service from welcome to checkout.

Qualifications

• Hospitality professional with experience in busy environments.
• Strong floor leadership and decision-making abilities.
• Genuine passion for great service and customer experience.

Responsibilities

• Manage customer enquiries relating to invoices, payments, statements, credits and account balances.
• Support the Café Manager and Head Barista with day-to-day café operations, leading the floor and team when the Café Manager is away.
• Deliver warm, welcoming and efficient customer service, confidently recommending specials, menu items and coffee.
• Keep the café clean and presentable, ensuring tables are prepared and turned over smoothly.
• Process customer payments, including comps, voids and refunds, and resolve and record customer compliments and complaints.
• Maintain opening, cleaning and closing standards, and comply with workplace health and safety obligations.
• Support staff rostering, new team member inductions, training and coaching.
• Keep the team informed of menu changes, coffee offerings and café processes, working closely with senior baristas and the kitchen team.
• Gather staff and customer feedback, communicate concerns to the Café Manager, and help resolve team issues promptly.
• Keep retail shelves stocked with an appropriate mix of blends and origins, and welcome wholesale clients.
• Participate in cupping sessions and industry events as appropriate.
• Identify opportunities to improve service and café processes, troubleshoot daily issues, and assist with banking, ordering, invoices and other tasks as required.

Job description

Single O café in Surry Hills is seeking an Assistant Manager who thrives in a busy hospitality setting and loves coaching a team. You will assist the Café Manager and Head Barista, take floor leadership when needed, and help sustain Single O's renowned service quality and customer experience.

This hands-on role focuses on staff development, smooth operations, and delivering warm, engaging service from welcome to checkout.