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Mini Connections, a boutique nanny and babysitting agency based in Australia with operations across Brisbane and the Gold Coast, seeks a Remote Operations Manager. This part-time role (20-30 hours/week) in a remote setting (Philippines) focuses on candidate sourcing, post-placement processes, and client-candidate management, ensuring timely service and smooth workflows.
You will own the candidate journey, maintain an immaculate CRM, and resolve conflicts to protect client and candidate
Job Title: Remote Operations Manager (Boutique Nanny & Babysitting Agency)
Company Based: Australia, Brisbane and Gold Coast
Location: Remote (Philippines)
Work Arrangement: Part-time (20-30 hours per week)
Operating Hours: Australian Eastern Standard Time (AEST) - 8am until 2pm business hours
About Mini Connections: Since 2016, Mini Connections has been a premium, well-established nanny & babysitting agency servicing busy and HNF families across Brisbane and the Gold Coast, Australia. We don't just fill jobs; we provide a personable service pairing busy and professional families with professional carers.
Job Overview: As our Director transitions to focus exclusively on front-end sales and client consultations, and nanny interviews we are seeking a positive, experienced and highly organised Operations Manager to take 100% ownership of our candidate sourcing, post-placement ecosystem, client-candidate management, conflict resolutions, and daily workflows.
You will be the operational backbone and the protective shield of Mini Connections. Your primary mission is to seamlessly manage the entire journey of our clients and candidates once a placement has been made. You will manage candidate sourcing, client inquiries, maintain efficient and up-to-date database, and ensure that no client or candidate ever experiences a delay in service!