Operations Team Lead

Eucalyptus Spa; Rockhampton Regional; Remote; AUD 34,000 - 55,000; Part time

Job summary

Mini Connections, an Australian nanny and babysitting agency servicing Brisbane and the Gold Coast, is seeking a positive, experienced Operations Manager to own candidate sourcing, post-placement workflow, and client-candidate management. You will ensure smooth operations from onboarding to placement, maintaining clear communication with families and carers.

In this remote role, you will manage a comprehensive CRM, oversee reference checks and safety clearances, and handle daily inquiries across

Responsibilities

• Vet onboarding funnel for nanny applicants, ensuring reference checks, Working with Children Checks, and safety clearances are verified and uploaded into CRM.
• Create client-ready candidate portfolios with a polished layout.
• Maintain an immaculate CRM with candidate availabilities, tags, and compliance documents accurate and up to date.
• Act as the first point of contact for daily client and candidate inquiries via WhatsApp, email, and virtual phone line.
• Take ownership of daily customer service issues and client resolutions, shielding the Director from routine friction.

Job description

Remote Operations Manager (Boutique Nanny & Babysitting Agency)

Job Title: Remote Operations Manager (Boutique Nanny & Babysitting Agency)

Company Based: Australia, Brisbane and Gold Coast

Location: Remote (Philippines)

Work Arrangement: Part-time (20-30 hours per week)

Operating Hours: Australian Eastern Standard Time (AEST) – 8am until 2pm business hours

About Mini Connections

Since 2016, Mini Connections has been a premium, well-established nanny & babysittingagency servicing busy and HNF families across Brisbane and the Gold Coast, Australia. We don't just fill jobs; we provide a personable service pairing busy and professional families with professional carers.

As our Director transitions to focus exclusively on front-end sales and client consultations, and nanny interviews we are seeking a positive, experienced and highly organised Operations Manager to take 100% ownership of our candidate sourcing, post placement ecosystem, client-candidate management, conflict resolutions, and daily workflows.

You will be the operational backbone and the protective shield of Mini Connections. Your primary mission is to seamlessly manage the entire journey of our clients and candidates once a placement has been made. You will manage candidate sourcing, client inquiries, maintain efficient and up‑to‑datedatabase, and ensure that no client or candidate ever experiences a delay in service!

Key Responsibilities

1. Candidate Lifecycle & Pipeline Management

   Vetting Coordination: Oversee the onboarding funnel for new nanny applicants, ensuring all reference checks, Working with Children Checks, and safety clearances are thoroughly verified and uploaded into CRM.

   Professional Profile Creation: Create beautiful, client‑ready candidate portfolios that present our talent in a highly polished, professional layout.

   Manatal Database Upkeep: Maintain an immaculate CRM at all times, ensuring candidate availabilities, tags, and compliance documents are 100% accurate and up to date.

2. Client Services & Customer Resolution

   Customer Service: Act as the first point of contact for all daily client and candidate inquiries via our centralised agency communication channels (Whats App, email, and virtual phone line).

   Autonomous Problem Solving: Take full ownership of daily customer service issues and client resolutions (e.g., handling booking adjustments, placement queries, concerns or candidate feedback) using established agency parameters, shielding the Director from routine friction.