Paediatric Occupational Therapist

Mediix; Brisbane, Gold Coast City; Hybride; AUD 9 600 - 17 000; Temps partiel

Avantages offerts par ce poste

Premium Pay

Long-term stability

12th Month Bonus

Autonomy

Résumé du poste

Mini Connections in Australia is seeking a Remote Operations Manager to own candidate sourcing, post-placement workflows, and client-candidate management. You will ensure seamless service, manage onboarding, and coordinate communications across channels.

The role emphasizes proactive problem solving, operational excellence, and maintaining a premium brand standard while aligning with Australian business hours and a remote setup.

Qualifications

• 3+ years proven experience as Operations Manager or OBM in fast-paced premium recruitment or related agency.
• Excellent written and spoken English with professional tone.
• Proactive problem solver who refines systems within defined boundaries.
• Willingness to work during Queensland (AEST) hours 8AM–2PM Mon–Fri.

Responsabilités

• Vet onboarding funnel for nanny applicants; verify references, Working with Children Checks, and safety clearances uploaded to CRM.
• Create client-ready candidate portfolios with a polished layout.
• Maintain an immaculate Manatal CRM with up-to-date candidate availabilities, tags and compliance documents.
• Serve as first point of contact for daily client and candidate inquiries via WhatsApp, email, and virtual phone line.
• Own daily customer service issues and resolutions within agency parameters to shield the Director from friction.
• Coordinate interviews between clients, candidates, and internal team members.
• Post targeted ads across Instagram, Facebook, and LinkedIn to attract high-quality candidates.
• Issue, track and archive client terms, placement agreements and intake forms.
• Manage overdue placement invoices and coordinate nannies for bookings.

Connaissances

Communication

Proactive problem-solver

Project coordination

Tech-savvy

Outils

Manatal

Microsoft 365

Teams

Description du poste

Job Title: Remote Operations Manager (Boutique Nanny & Babysitting Agency)
Company Based: Australia, Brisbane and Gold Coast
Location: Remote (Philippines)
Work Arrangement: Part-time (20-30 hours per week)
Operating Hours: Australian Eastern Standard Time (AEST) – 8am until 2pm business hours

About Mini Connections
Since 2016, Mini Connections has been a premium, well-established nanny & babysittingagency servicing busy and HNF families across Brisbane and the Gold Coast, Australia. We don't just fill jobs; we provide a personable service pairing busy and professional families with professional carers.

Role Overview

As our Director transitions to focus exclusively on front-end sales and client consultations, and nanny interviews we are seeking a positive, experienced and highly organised Operations Manager to take 100% ownership of our candidate sourcing, post placement ecosystem, client‑candidate management, conflict resolutions, and daily workflows.

Your primary mission is to seamlessly manage the entire journey of our clients and candidates once a placement has been made. You will manage candidate sourcing, client inquiries, maintain an efficient and up‑to‑date database, and ensure that no client or candidate ever experiences a delay in service!

Key Responsibilities

• Vetting Coordination: Oversee the onboarding funnel for new nanny applicants, ensuring all reference checks, Working with Children Checks, and safety clearances are thoroughly verified and uploaded into CRM.
• Professional Profile Creation: Create beautiful, client‑ready candidate portfolios that present our talent in a highly polished, professional layout.
• Manatal Database Upkeep: Maintain an immaculate CRM at all times, ensuring candidate availabilities, tags, and compliance documents are 100% accurate and up to date.
• Client Services & Customer Resolution: Act as the first point of contact for daily client and candidate inquiries via our centralised agency communication channels (WhatsApp, email, and virtual phone line).
• Autonomous Problem Solving: Take full ownership of daily customer service issues and client resolutions (e.g., handling booking adjustments, placement queries, concerns or candidate feedback) using established agency parameters, shielding the Director from routine friction.
• Interview Coordination: Manage schedules and calendars to seamlessly book interviews between clients, candidates, and internal team members.
• Candidate Sourcing: Post targeted, beautifully aligned job advertisements and updates across our professional channels (including Instagram, Facebook, and LinkedIn) to continually attract high quality candidates.
• Contract Administration: Issue, track, and securely archive client terms of business, placement agreements, and intake forms.
• Financial Oversight: Manage overdue placement invoices and coordinate nannies for casual or short‑term bookings.

Requirements & Qualifications

• Experience: 3+ years proven experience as an Operations Manager, Online Business Manager (OBM), or Senior Executive Support Specialist—working within fast‑paced premium recruitment or real‑estate agencies.
• Communication Skills: Exceptional written and verbal English and grammar skills, with the ability to maintain a professional, calm, and premium brand tone under pressure.
• Technical Savviness: High proficiency with modern project‑management tools (e.g., Manatal, Microsoft 365, Teams), communications systems, and recruitment‑focused CRMs.
• Proactive Problem Solver: Naturally has initiative when discerning the correct decision for the business who takes pride in refining systems and can confidently make executive customer‑service decisions within defined boundaries.
• Technical Setup: A secure, reliable, high‑speed internet connection with power backup, a distraction‑free workspace, and availability during Queensland (AEST) business hours between 8AM and 2PM Monday to Friday. Additional availability may be required.

What We Offer

• Competitive Premium Pay: Up to $12 AUD per hour with the view to increase in 3 months + 12‑month bonus!
• Long‑Term Stability: A trusted, long‑term partnership with a highly respected and well‑established Australian boutique brand.
• 12th Month Pay: 12th‑month bonus provided at the end of the calendar year.
• Autonomy: The trust and space to run operations your way without micromanagement, reporting directly to the Director once weekly.