Coo - Australia Australia

Hyphen Connect; Geelong; Remote; AUD 80,000 - 120,000; Full time

Job summary

Mini Connections is seeking a Remote Operations Manager for our nanny & babysitting agency servicing Brisbane, Gold Coast and global clients. You will own candidate sourcing, post-placement workflows, and client-candidate management so placements proceed smoothly.

As the operational backbone, you will manage onboarding, reference checks, and CRM updates, ensuring no delays in service while resolving conflicts and optimizing day-to-day processes.

Responsibilities

• Oversee candidate onboarding including reference checks and safety clearances.
• Manage candidate sourcing and client communications.
• Maintain an up-to-date CRM and ensure timely service delivery.
• Resolve conflicts and optimize daily workflows.

Skills

CRM management

Candidate sourcing

Reference checks

Child-safety compliance

Job description

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Job Title: Remote Operations Manager (Boutique Nanny & Babysitting Agency)
Company Based: Australia, Brisbane and Gold Coast
Location: Remote (Philippines)
Work Arrangement: Part-time (20-30 hours per week)
Operating Hours: Australian Eastern Standard Time (AEST) – 8am until 2pm business hours
About Mini Connections
Since 2016, Mini Connections has been a premium, well-established nanny & babysittingagency servicing busy and HNF families across Brisbane and the Gold Coast, Australia. We don't just fill jobs; we provide a personable service pairing busy and professional families with professional carers.

As our Director transitions to focus exclusively on front-end sales and client consultations, and nanny interviews we are seeking a positive, experienced and highly organised Operations Manager to take 100% ownership of our candidate sourcing, post placement ecosystem, client-candidate management, conflict resolutions, and daily workflows.

You will be the operational backbone and the protective shield of Mini Connections. Your primary mission is to seamlessly manage the entire journey of our clients and candidates once a placement has been made. You will manage candidate sourcing, client inquiries, maintain efficient and up -to-datedatabase, and ensure that no client or candidate ever experiences a delay in service!

Key Responsibilities

1. Candidate Lifecycle & Pipeline Management

Vetting Coordination: Oversee the onboarding funnel for new nanny applicants, ensuring all reference checks, Working with Children Checks, and safety clearances are thoroughly verified and uploaded into CRM.

Professional Profile Creation: