Alumni Community Coordinator (Sydney/Melbourne/Brisbane)

JMC Academy; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

JMC Academy in Australia is seeking an Alumni Community Coordinator to build and grow our alumni network across Sydney, Melbourne and Brisbane campuses. You will manage alumni communications, events, and mentoring opportunities, while partnering with academic, careers and marketing teams to strengthen graduate engagement.

The role offers hybrid working arrangements, a permanent full-time position, and the chance to develop near- term initiatives that connect graduates with current students and

Qualifications

• Experience in alumni relations, community engagement, or related field.
• Ability to plan and execute campaigns and events for alumni communities.
• Familiarity with CRM and marketing automation platforms is preferred.

Responsibilities

• Deliver alumni engagement initiatives and communications aligned with strategy.
• Coordinate alumni newsletters, social media, and community activities across channels.
• Maintain alumni data, segmentation, and reporting accuracy in the CRM.
• Support CRM-related projects and system improvements for alumni programs.
• Coordinate events, reunions, guest speaker sessions, and industry engagements.

Skills

Alumni relations

Community engagement

Marketing communications

Event coordination

Stakeholder management

Education

Bachelor's degree in Marketing, Communications, Education, Arts Administration or related

Tools

Salesforce

HubSpot

CRM

Job description

Founded in 1982, JMC Academy is Australia's leading private college in the Creative Industries, with campuses in Sydney, Melbourne and Brisbane delivering Diploma, Undergraduate and Postgraduate qualifications across a range of creative disciplines.

For over 40 years, we've empowered aspiring creatives through industry-connected education, practical learning experiences and strong industry partnerships, helping students turn their passions into rewarding careers.

By nurturing, supporting and mentoring students who are dedicated to their craft, we help shape the next generation of creative professionals and industry leaders.

About the Role

The Alumni Community Coordinator plays a key role in building and growing JMC Academy's alumni community, creating meaningful lifelong connections between graduates, students and the broader creative industries.

Reporting to the Industry Partnerships & Alumni Manager, you will coordinate a range of alumni engagement initiatives, communications, events and community-building activities designed to strengthen alumni connection, participation and advocacy. You will help bring JMC's alumni strategy to life by managing alumni communications, maintaining alumni data and segmentation, supporting alumni events and recognition programs, and facilitating opportunities for graduates to give back through mentoring, guest speaking, internships and industry engagement.

Working closely with Academic, Careers, Marketing, Industry Partnerships, Student Recruitment and Student Services teams, you will help create a vibrant and engaged alumni network that supports both graduate success and student outcomes.

This role can be based at our Sydney, Melbourne or Brisbane campus and is offered as a full-time permanent opportunity.

What's Involved?

• Deliver alumni engagement initiatives, campaigns and communications aligned with JMC's alumni strategy and annual engagement plan.
• Coordinate alumni newsletters, social media content and community engagement activities across digital channels, including LinkedIn.
• Support the growth and engagement of JMC's alumni community by fostering meaningful participation and two-way communication.
• Maintain accurate alumni records within the CRM and marketing automation platforms, ensuring data integrity, segmentation and reporting accuracy.
• Assist with CRM-related projects, including alumni requirements, system improvements and integration initiatives.
• Support the collection and maintenance of graduate outcomes, contact information and communication preferences.
• Coordinate alumni events, networking opportunities, reunions, showcases, guest speaker sessions and industry engagement activities.
• Source and develop alumni success stories, interviews and profile features for marketing and engagement purposes.
• Support alumni awards, recognition programs and alumni ambassador initiatives.
• Facilitate opportunities for alumni to contribute through mentoring, guest lectures, internships, placements and industry engagement activities.
• Assist in establishing and supporting alumni-led chapters across Australia and selected international locations.
• Maintain strong relationships with alumni volunteers, industry champions and key stakeholders.
• Support referral initiatives and lifelong learning pathways that encourage alumni to continue engaging with JMC.
• Monitor participation, engagement and campaign performance data and contribute to regular reporting and recommendations.
• Collaborate across departments to ensure a consistent and engaging alumni experience throughout the graduate lifecycle.

Are You Who We're Looking For?

You will know this role is for you if you:

• Hold a Bachelor's degree in Marketing, Communications, Education, Arts Administration or a related discipline, or possess equivalent professional experience.
• Have experience in alumni relations, community engagement, membership organisations, stakeholder engagement, marketing, events or a related field.
• Have hands‑on experience working with CRM and marketing automation platforms such as Salesforce, HubSpot or similar systems.
• Understand how audience segmentation, personalised communication and data‑driven engagement contribute to community growth and participation.
• Have experience managing online communities and social media channels, ideally LinkedIn.
• Possess excellent written and verbal communication skills and can create engaging content across a range of digital channels.
• Demonstrate strong stakeholder engagement and relationship‑building skills.
• Can work effectively with graduates, academics, industry partners, volunteers and other stakeholders from diverse backgrounds.
• Have experience coordinating events, campaigns or community engagement initiatives.
• Are highly organised and capable of managing multiple priorities and deadlines simultaneously.
• Have a strong attention to detail and commitment to maintaining accurate records and data quality.
• Can confidently work both independently and collaboratively across teams.
• Have an interest in the creative industries and a passion for fostering professional communities and meaningful connections.
• Have experience in higher education, the creative industries, membership organisations or community‑focused environments (highly regarded).
• Have experience creating video or short‑form content, or exposure to alumni fundraising and philanthropic initiatives (desirable).
• Demonstrate a clear alignment with JMC Academy's purpose, vision and values.

Why Join JMC Academy?

At JMC Academy, you'll join a passionate team committed to supporting creative careers and lifelong engagement within Australia's creative industries.

You'll have the opportunity to:

• Build and grow a thriving alumni community across Australia and beyond.
• Create meaningful opportunities that connect graduates, students and industry professionals.
• Play a key role in strengthening graduate engagement, community participation and industry connections.
• Contribute to the ongoing success and career development of JMC graduates.
• Help shape the future of JMC's alumni program and engagement strategy.
• Work alongside passionate educators, industry professionals and creative practitioners.
• Be part of an organisation committed to creativity, innovation and student success.

The Practical Bits

• BASE: Sydney, Melbourne or Brisbane
• REPORTS TO: Industry Partnerships & Alumni Manager
• TYPE: Full-Time, Permanent
• WORKING ARRANGEMENT: Hybrid working arrangement
• ADDITIONAL REQUIREMENTS: Occasional interstate travel and after‑hours events may be required.
• SALARY: Competitive salary commensurate with experience. We'll discuss remuneration early in the recruitment process.

For any questions regarding the role, please contact Jami Chowdhury at [e-mail]