Student Experience and Engagement Coordinator

JMC Academy; Brisbane; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

JMC Academy Brisbane is seeking a Student Experience and Engagement Coordinator to lead a vibrant student experience, coordinating the Student Voice Council and fostering belonging across the student journey.

You will work with academic and professional staff to gather feedback, monitor engagement, and support wellbeing and retention through engaging programs and events.

Qualifications

• Experience in student engagement, services or related field.
• Ability to engage students, gather feedback and improve belonging.
• Experience coordinating events, programs or student groups.
• Strong stakeholder engagement with students, academic and staff.
• Experience analysing feedback or survey data for improvement.
• Ability to manage multiple priorities within timelines.
• Excellent communication and interpersonal skills.
• Desirable: experience in higher education or creative industries.
• Desirable: current Working with Children Check.

Responsabilités

• Coordinate and administer the Student Voice Council including elections and meetings.
• Facilitate feedback loops between students and campus leadership and action outcomes.
• Maintain records of themes and communicate results to stakeholders.
• Contribute to student engagement reporting and trend insights.
• Assist with pulse surveys and student feedback activities.
• Monitor participation trends and opportunities to strengthen belonging.
• Escalate concerns and collaborate with support services and academic teams.
• Support development and delivery of engagement programs and events.
• Advocate for student experience across campus and through partnerships.
• Collaborate with staff to support student success, retention and wellbeing.
• Contribute to initiatives enhancing the student journey and campus culture.

Connaissances

Student engagement experience

Stakeholder engagement

Feedback analysis

Event coordination

Multi-priority management

Communication skills

Interpersonal skills

Independence & collaboration

Higher education exposure (desirable)

Working with Children Check

Description du poste

Student Experience and Engagement Coordinator

Founded in 1982, JMC Academy is Australia's leading private college in the Creative Industries, with campuses in Sydney, Melbourne and Brisbane delivering Diploma, Undergraduate and Postgraduate qualifications across a range of creative disciplines.

For over 40 years, we've empowered aspiring creatives through industry-connected education, practical learning experiences and strong industry partnerships, helping students turn their passions into rewarding careers.

By nurturing, supporting and mentoring students who are dedicated to their craft, we help shape the next generation of creative professionals and industry leaders.

About Us

Founded in 1982, JMC Academy is Australia's leading private college in the Creative Industries, with campuses in Sydney, Melbourne and Brisbane delivering Diploma, Undergraduate and Postgraduate qualifications across a range of creative disciplines.

For over 40 years, we've empowered aspiring creatives through industry-connected education, practical learning experiences and strong industry partnerships, helping students turn their passions into rewarding careers.

By nurturing, supporting and mentoring students who are dedicated to their craft, we help shape the next generation of creative professionals and industry leaders.

About the Role

The Student Experience and Engagement Coordinator plays an important role in creating a vibrant, inclusive and engaging student experience at JMC Academy.

Working closely with students, academic teams and professional staff, you will help bring JMC's student experience framework to life by fostering student connection, belonging and engagement throughout the student journey.

You will coordinate a range of student engagement initiatives, feedback mechanisms and student-led activities that help strengthen community, improve student satisfaction and contribute to positive retention outcomes.

This role combines student engagement, stakeholder collaboration, program coordination and student voice governance, while helping to create a consistent and positive experience for students across campus.

The role is based at our Brisbane campus and is offered as a full-time permanent opportunity.

What's Involved?

• Coordinate and administer the Student Voice Council, including elections, meetings, agendas and action tracking.
• Facilitate meaningful feedback loops between students and campus leadership, ensuring student feedback is acknowledged, monitored and actioned.
• Maintain records of student-raised themes and support communication of outcomes and initiatives.
• Contribute to student engagement reporting and provide insights on student sentiment and experience trends.
• Assist with pulse surveys, engagement initiatives and student feedback activities.
• Monitor student participation and engagement trends and identify opportunities to strengthen student connection and belonging.
• Escalate emerging student concerns and engagement risks appropriately while collaborating with support services and academic teams.
• Support the development and delivery of student engagement programs, events and community-building initiatives.
• Act as an advocate for student experience and engagement across the campus environment.
• Collaborate with academic and professional staff to support student success, retention and wellbeing outcomes.
• Contribute to initiatives that enhance the overall student journey and campus culture.
• Maintain accurate records, documentation and reporting relating to student engagement activities.

Are You Who We're Looking For?

You will know this role is for you if you:

• Have experience working in student engagement, student services, higher education, community engagement, events, customer experience or a related field.
• Demonstrate a genuine passion for improving student experience, engagement and belonging.
• Understand the relationship between student engagement, satisfaction, retention and success.
• Have experience coordinating events, student programs, clubs, societies, peer leadership initiatives or representative bodies.
• Possess strong stakeholder engagement skills and can build effective relationships with students, academic teams and professional staff.
• Have experience analysing feedback, survey results or engagement data to support continuous improvement.
• Can effectively manage multiple priorities and initiatives within structured timeframes.
• Are proactive, organised and outcomes-focused.
• Have strong communication and interpersonal skills.
• Are confident working both independently and collaboratively across teams.
• Have experience working in higher education or the creative industries (desirable).
• Hold, or are willing to obtain, a current Working with Children Check.
• Demonstrate a clear alignment with JMC Academy's purpose, vision and values.

Why Join JMC Academy?

At JMC Academy, you'll join a passionate community of educators, creatives and student support professionals dedicated to creating exceptional student experiences and fostering student success.

You'll have the opportunity to:

• Make a meaningful impact on student engagement, belonging and retention.
• Build strong and lasting connections with students across their educational journey.
• Help shape student experience initiatives across a leading higher education provider.
• Work alongside a collaborative and supportive team.
• Contribute to a vibrant and inclusive campus culture.
• Be part of an organisation committed to creativity, innovation and student success.

The Practical Bits

• BASE: Brisbane
• REPORTS TO: Student Experience, Engagement & Wellbeing Lead
• TYPE: Full-Time, Permanent
• SALARY: Competitive salary commensurate with experience. We'll discuss remuneration early in the recruitment process.