Student Admissions Advisor | Brisbane QLD

JMC Academy; Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

JMC Academy in Brisbane is seeking a Student Admissions Advisor to drive enrolments through consultative conversations, campus events and robust student engagement. You will guide prospective students through applications, interviews and admissions while collaborating with Academic, Student Recruitment, Marketing and Services teams.

The role is based at the Brisbane campus and offered as a full-time permanent position with a hybrid arrangement, combining on-campus presence and remote activities.

Qualifications

• Experience in sales, admissions, student recruitment or similar target-driven environment.
• Ability to build relationships and influence decisions through consultative conversations.
• Comfort with outbound calls and engaging with prospective students from diverse backgrounds.
• Experience working toward KPIs or sales targets.
• Strong objection-handling, communication and customer engagement skills.

Responsibilities

• Manage prospective student enquiries via phone, email, virtual consultations and on-campus interactions.
• Conduct outbound calls to nurture enquiries through admissions to enrolment.
• Guide applicants through the application, interview and admissions process.
• Build relationships with students, parents, schools and industry stakeholders.
• Provide accurate information on courses, student life and admissions requirements.
• Coordinate domestic student enrolment from enquiry to commencement.
• Conduct campus tours and participate in events and information sessions.
• Maintain records in CRM systems and admissions platforms.
• Aim for enrolment targets while delivering excellent student experience.
• Collaborate with internal teams to support conversion and retention.

Skills

Sales experience

Relationship building

Outbound calling

Communication skills

CRM knowledge

Tools

Salesforce

HubSpot

Job description

Student Admissions Advisor | Brisbane QLD

Founded in 1982, JMC Academy is Australia's leading private college in the Creative Industries, with campuses in Sydney, Melbourne and Brisbane delivering Diploma, Undergraduate and Postgraduate qualifications across a range of creative disciplines.

For over 40 years, we've empowered aspiring creatives through industry-connected education, practical learning experiences and strong industry partnerships, helping students turn their passions into rewarding careers.

By nurturing, supporting and mentoring students who are dedicated to their craft, we help shape the next generation of creative professionals and industry leaders.

About Us

Founded in 1982, JMC Academy is Australia's leading private college in the Creative Industries, with campuses in Sydney, Melbourne and Brisbane delivering Diploma, Undergraduate and Postgraduate qualifications across a range of creative disciplines.

For over 40 years, we've empowered aspiring creatives through industry-connected education, practical learning experiences and strong industry partnerships, helping students turn their passions into rewarding careers.

By nurturing, supporting and mentoring students who are dedicated to their craft, we help shape the next generation of creative professionals and industry leaders.

About the Role

The Student Admissions Advisor is often the first point of contact for prospective students, parents and career changers exploring a future in the creative industries.

As part of JMC's Admissions team, you'll play a critical role in converting enquiries into enrolments by guiding prospective students through the application and admissions process, helping them understand their study options and supporting them throughout their decision-making journey.

This is a highly relationship-driven role that combines outbound sales activity, student recruitment, customer service and stakeholder engagement. You'll engage with prospective students via phone, email, virtual consultations and face-to-face interactions, while also representing JMC at campus events, open days and industry expos.

Working closely with Academic, Student Recruitment, Marketing and Student Services teams, you'll help aspiring creatives take the next step towards their education and career goals.

The role is based at our Brisbane campus and is offered as a full-time permanent opportunity.

What's Involved?

• Manage prospective student enquiries via phone, email, virtual consultations and face-to-face interactions.
• Conduct outbound calls to prospective students and applicants, nurturing enquiries through the admissions pipeline towards enrolment.
• Guide prospective students through the application, interview and admissions process.
• Build strong relationships with students, parents, schools and other stakeholders.
• Provide accurate information on JMC's courses, student life, career outcomes and admissions requirements.
• Coordinate and support the domestic student enrolment process from enquiry through to commencement.
• Conduct campus tours and participate in open days, information sessions, expos and recruitment events.
• Maintain accurate records and activity within CRM systems and admissions platforms.
• Achieve individual enrolment and admissions targets while maintaining an exceptional student experience.
• Work collaboratively with internal teams to support conversion, enrolment, retention and student success outcomes.
• Identify opportunities to improve admissions processes, service delivery and the prospective student experience.
• Contribute positively to a high-performing and supportive admissions team environment.

Are You Who We're Looking For?

You will know this role is for you if you:

• Have experience in sales, admissions, student recruitment, business development, customer success or a similar target-driven environment.
• Enjoy building relationships and influencing decision-making through consultative conversations.
• Are comfortable making outbound calls and engaging with prospective students from diverse backgrounds.
• Have experience working towards KPIs, sales targets or performance objectives.
• Possess strong objection-handling, communication and customer engagement skills.Can confidently communicate with students, parents, schools and industry stakeholders.
• Are highly organised and able to manage multiple enquiries and priorities simultaneously.
• Have experience using CRM platforms such as Salesforce, HubSpot or equivalent systems.
• Thrive in a fast-paced environment while maintaining attention to detail and service quality.
• Are adaptable, resilient and quick to learn new systems, processes and information.
• Enjoy working both independently and collaboratively as part of a team.
• Have an interest in the creative industries, higher education or student recruitment.
• Hold a current Working with Children Check or are willing to obtain one.
• Demonstrate a clear alignment with JMC Academy's purpose, vision and values.

Highly Regarded

• Experience within higher education, vocational education or student admissions.
• Experience in a phone-based sales, recruitment or enrolment environment.
• Experience conducting campus tours, presentations, information sessions or recruitment events.
• Previous exposure to the creative industries through work, education or personal interest.

Why Join JMC Academy?

At JMC Academy, you'll join a passionate and supportive team that helps aspiring creatives take the next step towards their future careers.

You'll have the opportunity to:

• Make a genuine impact on the lives and career journeys of prospective students.
• Build meaningful relationships with students, parents and industry stakeholders.
• Work within a collaborative and high-performing admissions team.
• Represent a leading higher education provider within Australia's creative industries.
• Participate in exciting campus events, expos and student recruitment initiatives.
• Develop your skills across sales, admissions, student engagement and customer experience.
• Be rewarded through a competitive incentive structure linked to enrolment outcomes and performance.

The Practical Bits

• BASE: Brisbane
• REPORTS TO: Team Lead, Admissions
• TYPE: Full-Time, Permanent
• WORKING ARRANGEMENT: Hybrid role with a strong on-campus presence.
• SALARY: Competitive salary plus attractive incentive and bonus structure. We'll discuss remuneration early in the recruitment process.

For any questions regarding the role, please contact Jami Chowdhury at **********@jmc.edu.au