Business Systems Analyst

UnitingCare SA; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary Packaging

Wellbeing Support

Career Development

Flexible Work Environment

Generous Parental Leave

Job summary

UnitingSA is seeking a Business Systems Analyst to support, enhance, and integrate enterprise systems across portfolios. You will troubleshoot, upgrade, and provide user support while driving automation and smarter workflows.

The role involves coordinating with Leecare, Medimap, TechnologyOne, and Riskonnect, delivering training, and shaping system improvements to benefit aged care services. A strong customer-service orientation is essential.

Qualifications

• Requires a tertiary IT qualification or equivalent experience.
• Experience supporting enterprise systems and end users.
• Experience with AlayaCare, Penelope, and Aged Care/NDIS services is highly regarded.

Responsibilities

• Support and maintain Residential Aged Care systems including Leecare and Medimap, and coordinate with other systems including TechnologyOne, Humanforce, and Riskonnect.
• Contribute to significant internal projects, collaborating across portfolios and aligning system configuration with best practice.
• Manage upgrades, patching, and vendor coordination.
• Troubleshoot issues, improve configurations, and ensure system security.
• Create UAT plans, user guides, and training materials.
• Understand and analyse business processes and contribute to system improvements.
• Support change management and help teams adopt new tools.
• Deliver training and ongoing support to users across the organisation.

Skills

Stakeholder engagement

Communication

Training delivery

Problem solving

Education

Tertiary IT qualification

Tools

Tableau

AlayaCare

SQL

Riskonnect

Smartsheet

MS Project

Penelope

Job description

Are you ready to take the next step in your IT career? If you'resomeone who enjoys connecting with stakeholders, solving problems,and making tech work better for people, this role could be a greatfit for you.

As a Business Systems Analyst at UnitingSA,you’ll be working across a range of enterprise platforms tosupport, enhance, and integrate business systems. You’ll be thego-to person for troubleshooting, upgrades, and user support, whilealso helping drive automation and smarter workflows.

In This Role, You’ll:

• Support and maintain Residential Aged Care systemsincluding Leecare and Medimap, and coordinate with othersystems including TechnologyOne, Humanforce, andRiskonnect
• Contribute to significant internal projects, collaboratingacross portfolios and aligning system configuration with bestpractice
• Manage upgrades, patching, and vendor coordination
• Troubleshoot issues, improve configurations, and ensuresystem security
• Create UAT plans, user guides, and training materials
• Understand and analyse business processes and contribute tosystem improvements
• Support change management and help teams adopt newtools
• Deliver training and ongoing support to users across theorganisation

Tech Stack & Tools you will be workingwith:

• BI & Reporting: Tableau, AlayaCare DE,SQL
• Project Tools: Riskonnect, Smartsheet, MSProject
• Testing & UAT: Manual testing, testscripts, acceptance criteria

What You’ll Bring:

• A tertiary qualification in IT, Information Systems, orequivalent experience
• DHS Working with Children Check & NDIS Worker Screening(required)
• Experience supporting enterprise systems and working withend users
• Experience with AlayaCare, Penelope, and Aged Care / NDISServices highly regarded
• Excellent customer service, communication, and stakeholderengagement skills
• Confidence in documentation, UAT, and trainingdelivery
• Understanding of project and change managementprinciples
• Ability to work independently and collaboratively

Why You’ll Love Working Here

At UnitingSA, you’ll be part of a values-led organisation that’smodernising systems and empowering people through technology.You’ll work with a supportive team, have opportunities to grow, andmake a real impact across the business.

We also offer:

• Salary Packaging: Increase your take-homepay with up to $15,900 in tax-free earnings, plus an extra$2,650 tax-free annually with our Meal and Entertainment Card,and save on vehicle costs with novated leasing options.
• Wellbeing Support: Access our EmployeeAssistance Programme for professional and personalsupport.
• Career Development: We prioritise yourpersonal and professional growth through ongoing trainingopportunities.
• Flexible Work Environment: Enjoy a relaxedatmosphere with Casual Fridays.
• Generous Parental Leave: Benefit from 16weeks of paid parental leave during this important lifemilestone.

We welcome applications from all community members, includingAboriginal and Torres Strait Islander peoples, people fromculturally diverse backgrounds, and individuals of all abilitiesand diversities.

Our employment screenings vary based on role requirements toensure we recruit individuals aligned with our standards.