Technical Business Analyst

UnitingCare Health; City of Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Meal & entertainment benefits

Parental leave

Career development

Job summary

UnitingCare is seeking a Technical Business Analyst to bridge business needs and technical teams for a major digital product used by BlueCare services across Australia.

This two-year fixed-term contract, based at 192 Ann Street, Brisbane, offers hybrid work arrangements and a chance to shape a large-scale digital transformation within a not-for-profit social care network.

Qualifications

• Experience as a Technical Business Analyst or similar role.
• Experience with mobile/web/digital product environments.
• Strong ability to write user stories, acceptance criteria and requirements documentation.
• Familiarity with APIs, integrations and modern app architectures.

Responsibilities

• Gather and document business requirements with stakeholders.
• Translate needs into technical user stories and specs.
• Facilitate workshops and design activities with cross-functional teams.
• Support testing activities including UAT and defect management.
• Document current and future business processes for improvement.
• Assist with release planning and stakeholder communications.
• Contribute to mobile/web product environment enhancements.

Skills

Stakeholder engagement

Technical mindset

Figma

APIs

Databases

Communication

Agile

Tools

Jira

Confluence

Azure DevOps

React Native

.NET

C#

SQL

Job description

We're looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

As a Technical Business Analyst, you'll play a key role in supporting the ongoing development and enhancement of a major digital product that supports BlueCare services across Australia.

Working within our Digital & Technology team, you'll act as the bridge between business stakeholders and technical teams, translating business needs into clear technical requirements that enable the successful delivery of digital solutions.

The role sits at an exciting point in the product's journey, with a significant vendor-to-internal capability transition taking place and a substantial roadmap of future features and enhancements planned.

Please note, this position is a Two-Year Fixed Term Contract based at 192 Ann Street, Brisbane, with hybrid work arrangements available.

Your part in our UnitingCare team:

• Work closely with business stakeholders, product owners and development teams to gather and document business requirements.
• Translate business needs into detailed technical user stories, acceptance criteria and functional specifications.
• Facilitate collaboration between technical and non-technical stakeholders to ensure successful project outcomes.
• Lead and support requirements workshops, business process mapping and solution design activities.
• Work with developers, testers and product stakeholders throughout the project lifecycle to ensure requirements are understood and delivered successfully.
• Support testing activities, including User Acceptance Testing (UAT), defect management and solution validation.
• Document current and future business processes to drive continuous improvement and enhanced user experiences.
• Assist with release planning, change management activities and stakeholder communications.
• Contribute to the ongoing enhancement of a mobile and web-based application environment supporting a large-scale digital transformation initiative.

What makes a difference for us?

We're looking for someone who combines strong stakeholder engagement skills with a technical mindset and a passion for delivering practical digital solutions.

To be successful, you will ideally bring:

• Previous experience as a Technical Business Analyst, Systems Analyst, Digital Business Analyst or similar role.
• Experience working on mobile applications, web applications or digital product environments.
• Strong experience writing user stories, acceptance criteria and business requirements documentation.
• Demonstrated experience using Figma to collaborate on digital products and solution design activities.
• Ability to work closely with software developers and technical delivery teams.
• Understanding of APIs, integrations, databases and modern application architectures.
• Strong communication skills with the ability to translate complex technical concepts into business-friendly language.
• Excellent stakeholder management and facilitation skills.
• Ability to satisfy the relevant pre-employment probity checks, including a Nationally Coordinated Criminal History Check, Right to Work in Australia verification and qualification check where applicable.

Highly regarded:

• Experience working on Android, iOS or web-based application projects.
• Exposure to React Native environments and mobile application delivery projects.
• Previous development experience in .NET, C#, web or mobile technologies.
• Experience with Jira and Confluence for Agile delivery and backlog management.
• Understanding of cloud-based environments such as Azure or other cloud platforms.
• Exposure to Azure DevOps, testing frameworks and release processes.
• Understanding of SQL, database concepts and system integrations.
• Experience working within Agile product

What makes a difference for you?

The opportunity to be part of the second-largest Queensland employer who has been leading by example for more than 100 years. Joining our team, you'll be welcomed as part of the UnitingCare family. We're a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital.

Flexible work arrangements

to support work-life balance

Access to salary packaging, meal and entertainment benefits

- up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits. To learn more about this benefit watch the video via theSalaryPackagingExplained link

A recognition and rewards platform

providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave

and 2 weeks paid partner leave, available after 6 months' service, in addition to the government scheme

Diversity and inclusive leave

offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunities

to challenge yourself, grow and make a meaningful difference

A positive and inclusive team

based on respect, shared standards, strong values and a commitment to serving others

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

provide welcoming, safe and nurturing services for children

implement measures to prevent child abuse and neglect within our services

appropriately and immediately address child abuse and neglect if it does occur

abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple- everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.