Business Support Officer

Careers at Council; Newcastle-Maitland; Hybrid; AUD 83,000 - 97,000; Full time

Benefits offered by this job

12% superannuation

Temporary 18-month contract

35 hours per week

Hybrid work: office/on-site and from‑h

Gym memberships

Free parking

Job summary

Lake Macquarie City Council is seeking an organised Business Support Officer to assist the Customer Experience team. You will manage calendars, coordinate actions and support key business activities to deliver great outcomes for our community.

You’ll support document control, budget monitoring, financial processing and corporate reporting, while drafting correspondence and maintaining systems. Join a team that values respect and professionalism.

Qualifications

• Tertiary/certificate qualifications in business administration or office management.
• Excellent communication skills, including clear writing.
• Excellent interpersonal skills with confidentiality and reliability.
• Strong time management and organisational abilities.
• Ability to learn new systems and adapt to changes quickly.

Responsibilities

• Provide administration and coordination support to the Manager Customer Experience.
• Manage busy calendars and inboxes, coordinate meetings and actions.
• Oversee customer correspondence to ensure priorities are handled efficiently.
• Support document control, budget monitoring and financial processing.
• Draft customer and business correspondence and respond to information requests.
• Contribute to continuous improvement across the department.

Job description

We're looking for an organised, proactive and detail-oriented Business Support Officer to support our Customer Experience team. You'll be a trusted partner who helps coordinate priorities, manage key business activities and keep the team focused on delivering great outcomes for our community.

• Provide essential support to the leadership team, keeping priorities on track, schedules coordinated and key business activities running smoothly
• Help improve the way we work by supporting business processes, systems and continuous improvement initiatives
• Join a supportive team that values respect and professionalism in a temporary 18-month full-time opportunity

LET’S EXPLORE THE JOB

As Business Support Officer, you’ll provide high-quality administration and coordination support to the Manager Customer Experience, while also supporting the leadership team and the broader department. You’ll manage busy calendars and inboxes, coordinate meetings and actions and oversee customer correspondence so priorities are handled efficiently, and nothing slips through the cracks.

You’ll play a key role in supporting day-to-day operations through document control, budget monitoring, financial processing, meeting agendas and minutes and corporate reporting. You’ll also draft customer and business correspondence, respond to formal information requests and maintain key business systems and records. Beyond administration, you'll contribute to continuous improvement across the department by identifying smarter ways of working, supporting projects and helping strengthen the systems and processes that enable our team to deliver great customer and community outcomes.

Read the position statementand learn more about this exciting opportunity.

LET’S HEAR ABOUT YOU

You’re an experienced administration professional who takes pride in creating order, anticipating needs and delivering accurate work. Calm and capable when priorities compete, you can coordinate a busy leadership team, handle confidential information with discretion and follow tasks through to completion. You communicate clearly, build positive relationships with people at all levels and bring a practical, customer-focused approach to solving problems. You’ll also bring:

• Tertiary/certificate qualifications and/or equivalent experience and qualifications in a relevant discipline such as business administration or office management.
• Excellent communication skills, including a clear and concise writing style.
• Excellent interpersonal skills demonstrate confidentiality, reliability and experience dealing with a wide range of stakeholders at different levels, including the Mayor and councillors, Executive and community members.
• Excellent time management and organisational skills, including an ability to manage conflicting work priorities and attention to detail.
• Demonstrated ability to acquire knowledge and new skills, navigate a variety of computer systems, and to adapt to continual changes in process, practice, and technology quickly.

LET’S REVEAL THE PERKS

• Competitive salary from $83,441 - $96,973 a year plus 12% superannuation
• Temporary 18-month Contract
• 35 hours per week
• Work a mixture of office, on site and from home
• We value your health and wellbeing and offer generous, discounted gym memberships through our Corporate Fitness program, connect with colleagues through our social club, be inspired by regular wellbeing initiatives, annual flu vaccinations, and confidential support via our employee assistance (EAP) program
• Free parking within walking distance of our office building
• Along with many other perks that come from choosing Lake Mac!

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That’s why we’re passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, you join a group of people with a commitment to make our city even better. We’re proud of our city and the work we do, and we know you will be too.

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disabilities. We understand the skills and attributes veterans can bring to our Council.