Business Support Coordinator

Design Matters National; Melbourne; On-site; AUD 65,000 - 80,000; Full time

Job summary

Design Matters National is seeking a highly organised, technically confident Business Support Coordinator to assist the day-to-day operation of the organisation, working closely with the CEO across administration, member and sponsor support, systems, billing and events.

This varied role spans multiple areas; you will learn quickly, adapt to new processes, work autonomously and take ownership to get things done, with training provided.

Qualifications

• Strong computer skills and confidence learning new software.
• Able to pick up new programs quickly and work autonomously.
• Excellent organisation and attention to detail.
• Ability to understand a request and follow it through to completion.
• Experience in a small team or varied responsibilities is advantageous.

Responsibilities

• Maintain member and contact information in the CRM (iMIS).
• Coordinate monthly invoicing and arrears with the external bookkeeper.
• Prepare and distribute eDMs, newsletters and social media content.
• Update Canva templates and digital assets.
• Organise files and digital assets across SharePoint and Teams.
• Support DMN's major annual Awards events in Melbourne and Perth.
• Coordinate registrations, communications, guests, suppliers and deadlines.
• Provide general business and administrative support.

Skills

Strong computer skills

Quick learner

Organised

Autonomous

Problem solving

Initiative

Communication

Experience in small team

Tools

iMIS CRM

Microsoft 365

SharePoint

Teams

Canva

Email marketing platforms

Billing and invoicing

Event coordination

Job description

Design Matters National is looking for a highly organised, technically confident and adaptable Business Support Coordinator to support the day-to-day operation of the organisation. This is a varied role working closely with the CEO across administration, member and sponsor support, systems, communications, billing and events. You'll be working across multiple areas of the business, so this is not a role where every day or every task will look the same. We're looking for someone who is quick to learn, comfortable with technology and systems, able to work autonomously and willing to pitch in wherever needed. You don't need to know our industry or all of our systems from day one. We'll provide the training and context. What's more important is that you can understand what is being asked, learn how to do it and then take ownership of getting it done.

Key responsibilities

• Maintaining member and contact information in our CRM, iMIS, including routine membership administration.
• Coordinating monthly invoicing and arrears follow-up in conjunction with our external bookkeeper.
• Preparing and distributing regular eDMs, newsletters and social media content.
• Making updates to Canva templates and digital assets.
• Maintaining organised files, documents and digital assets across SharePoint, Teams and other platforms.
• Supporting the administration and coordination of DMN's major annual Awards events in Melbourne and Perth.
• Coordinating registrations, communications, guest information, suppliers, deadlines and other event requirements.
• Providing general business and administrative support as required.

About you

• Strong computer skills and confidence learning new software and systems.
• A quick learner who can pick up new programs and processes quickly.
• Strong organisation and attention to detail.
• Ability to work autonomously and manage your own workload.
• A practical, resourceful approach to solving problems.
• Initiative and willingness to take on varied tasks.
• Clear and professional written and verbal communication.
• Ability to understand a request, work out what is required and follow it through to completion.
• Experience working in a small team or environment where responsibilities are varied rather than highly specialised.
• Experience with CRM or membership databases, Microsoft 365, SharePoint and Teams, Canva and email marketing platforms, billing and invoicing administration, event coordination, or industry associations or membership organisations would be advantageous.

About us

Design Matters National is the peak body working to represent, and enhance the profile and performance of building designers, energy assessors, and other built environment professionals in Australia. Design Matters National provides members with information, collaboration and educational opportunities to promote excellence in their design work and business practices, partners with industry leaders, and advocates to government and statutory bodies about things that matter to DMN members, and believes sustainability, quality, and innovation are essential to advance a better-designed built environment in future Australia.