Business Solution Analyst

North East Link State Tolling Corporation; Melbourne; Presencial; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working arrangements

Victoria’s exciting infrastructure项目

Welcoming, high-performing team

Learning Budget for skills growth

Descripción de la vacante

STC is hiring a Business Solution Analyst to support analysis, design and delivery of business and technology solutions for the North East Link operations in Victoria. You will translate business needs into clear requirements, processes and testing artefacts while collaborating with business stakeholders, delivery teams and technical specialists.

You will work across tolling, back-office and customer service capabilities, contributing to a complex, technology-enabled infrastructure.

Formación

• Tertiary qualification in BA/IS/Engineering or equivalent practical experience.
• Experience supporting analysis, process documentation, requirements or testing.
• Familiarity with BPMN or process-modelling concepts and notation.
• Exposure to V-Model, Waterfall, Agile and hybrid delivery approaches.
• Experience in transport, tolling, payments, customer operations, government or a regulated environment.
• Exposure to Jira, Jira Service Management (Helpdesk), Confluence and IBM DOORS.

Responsabilidades

• Engage with stakeholders to understand business needs and translate them into clear, actionable requirements.
• Develop business analysis artefacts including user stories, process flows, customer journeys, acceptance criteria and requirements documentation.
• Analyse current and future-state processes to identify gaps and opportunities for improvement.
• Support the design and assessment of business and technology solutions considering customer, operational and technical requirements.
• Support testing, user acceptance and implementation activities ensuring solutions meet agreed business requirements.
• Contribute to project planning, risk and issue management, governance and change control.
• Promote continuous improvement, collaboration and a safe, inclusive workplace.

Conocimientos

Stakeholder engagement

Analytical thinking

Requirements gathering

Process modelling

Continuous improvement

Educación

Tertiary qualification in business analysis / information systems / engineering

Herramientas

Jira

Jira Service Management

Confluence

Diagramming tools

IBM Engineering Requirements Management DOORS

Descripción del empleo

About the Role – Business Solution Analyst (CBO)

As a Business Solution Analyst, you will support the analysis, design and delivery of business and technology solutions for STC’s North East Link operations. Working with business stakeholders, delivery teams and technical specialists, you will translate business needs into clear requirements, process models, documentation and testing artefacts, while supporting solution design, implementation and continuous improvement.

You’ll contribute across tolling, back-office and customer service capabilities as STC prepares for the future operation of the North East Link toll road. This is an exciting opportunity to apply your business analysis expertise within a complex, technology-enabled infrastructure environment and contribute to solutions that will transition into ongoing operations.

Key Responsibilities:

Engage with stakeholders to understand business needs and translate them into clear, actionable requirements.

Develop business analysis artefacts including user stories, process flows, customer journeys, acceptance criteria and requirements documentation.

Analyse current and future-state processes to identify gaps, pain points and opportunities for improvement.

Support the design and assessment of business and technology solutions, considering customer, operational and technical requirements.

Support testing, user acceptance and implementation activities, ensuring solutions meet agreed business requirements.

Contribute to project planning, risk and issue management, governance and change control.

Promote continuous improvement, collaboration and a safe, inclusive workplace.

You will collaborate with a broad range of internal and external stakeholders, including:

• Business Solutions team members, system specialists and architects
• Project, operational and corporate teams across STC
• Tolling contractors and technology vendors
• Technical consultants and delivery partners

These relationships will support effective requirements gathering, solution design, delivery coordination and successful implementation

About You:

You are a collaborative, adaptable and solutions-focused professional who communicates clearly and builds trusted stakeholder relationships. You bring:

Strong communication, collaboration and stakeholder engagement skills.

Sound analytical and problem-solving capability.

The ability to prioritise, adapt and deliver in a changing environment.

A proactive, accountable approach and commitment to continuous improvement.

A commitment to a safe, respectful and inclusive workplace.

Qualifications & Professional Experience

Required:

• A relevant tertiary qualification, or equivalent practical experience in business analysis, information systems, business, commerce, engineering or a related discipline.
• Demonstrated experience supporting analysis, process documentation, requirements or testing.

Exposure to V-Model, Waterfall, Agile and hybrid delivery approaches.

Familiarity with BPMN or other process-modelling concepts and notation.

Experience in transport, tolling, payments, customer operations, government or another regulated environment.

Exposure to tools such Jira, Jira Service Management (Helpdesk), Confluence, Diagramming tools, and IBM Engineering Requirements Management DOORS.

Who Are We?

At STC, we’re more than a statutory organisation — we’re pioneers shaping the future of transport in Victoria.

Tasked with acting as the asset-owner of the North East Link road on completion, we will be responsible for managing and controlling the use of and access to, operating and maintaining and setting and collecting tolls for the North East Link road.

Our vision is to be best-in-class asset owner-operators, guided by our core values:Collaboration,Innovation,Excellence, andRespect. We’re building a workplace that’s fair, flexible, and inclusive, where your contributions matter.

Why Choose STC?

This is a rare opportunity to be part of adynamic teamat the forefront of change. We offer:

• Flexible working arrangementsto support your work-life balance.
• A chance to contribute to one ofVictoria’s most exciting infrastructure projects.
• Awelcoming, high-performing teamthat values collaboration and excellence.
• Personal and professional development, including a guaranteed Learning Budget to grow your skills every year!

STC is committed to equal employment opportunity, and we welcome applicants fromall backgrounds, including First Nations people. As a statutory organisation, STC upholds public sector employment principles, ensuring fair and reasonable treatment of everyone.

This advertisement will close on: Thursday 26 November 2026

A National Criminal Records Check, Misconduct Screening, and Qualification Check will be conducted as part of the recruitment process. Applicants must be Australian Citizens, Permanent Residents, or hold a valid work permit or visa.