Business Solution Analyst — Flexible Growth & Impact

North East Link State Tolling Corporation; Melbourne; In loco; AUD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working arrangements

Victoria’s exciting infrastructure项目

Welcoming, high-performing team

Learning Budget for skills growth

Descrizione del lavoro

STC is hiring a Business Solution Analyst to support analysis, design and delivery of business and technology solutions for the North East Link operations in Victoria. You will translate business needs into clear requirements, processes and testing artefacts while collaborating with business stakeholders, delivery teams and technical specialists.

You will work across tolling, back-office and customer service capabilities, contributing to a complex, technology-enabled infrastructure.

Competenze

• Tertiary qualification in BA/IS/Engineering or equivalent practical experience.
• Experience supporting analysis, process documentation, requirements or testing.
• Familiarity with BPMN or process-modelling concepts and notation.
• Exposure to V-Model, Waterfall, Agile and hybrid delivery approaches.
• Experience in transport, tolling, payments, customer operations, government or a regulated environment.
• Exposure to Jira, Jira Service Management (Helpdesk), Confluence and IBM DOORS.

Mansioni

• Engage with stakeholders to understand business needs and translate them into clear, actionable requirements.
• Develop business analysis artefacts including user stories, process flows, customer journeys, acceptance criteria and requirements documentation.
• Analyse current and future-state processes to identify gaps and opportunities for improvement.
• Support the design and assessment of business and technology solutions considering customer, operational and technical requirements.
• Support testing, user acceptance and implementation activities ensuring solutions meet agreed business requirements.
• Contribute to project planning, risk and issue management, governance and change control.
• Promote continuous improvement, collaboration and a safe, inclusive workplace.

Conoscenze

Stakeholder engagement

Analytical thinking

Requirements gathering

Process modelling

Continuous improvement

Formazione

Tertiary qualification in business analysis / information systems / engineering

Strumenti

Jira

Jira Service Management

Confluence

Diagramming tools

IBM Engineering Requirements Management DOORS

Descrizione del lavoro

STC is hiring a Business Solution Analyst to support analysis, design and delivery of business and technology solutions for the North East Link operations in Victoria. You will translate business needs into clear requirements, processes and testing artefacts while collaborating with business stakeholders, delivery teams and technical specialists.

You will work across tolling, back-office and customer service capabilities, contributing to a complex, technology-enabled infrastructure.