Business Services Manager, Queensland Corrective Services

Queensland Government; Ipswich City; On-site; AUD 85,000 - 125,000; Full time

Job summary

Queensland Corrective Services in Ipswich is seeking a Business Services Manager to oversee financial and human resource management, policy application, and service delivery. You will provide authoritative advice to management on budget development and reporting, and lead initiatives to improve work practices.

The role requires strong liaison and leadership skills, experience with complex financial modelling, and the ability to deliver high-quality services across a broad portfolio in a

Qualifications

• Experience in financial modelling including budget management, analysis and forecasting.
• Ability to interpret policies and provide authoritative advice to management.
• Experience leading a team with a broad portfolio of responsibilities.
• Strong communication and stakeholder liaison skills.

Responsibilities

• Liaise with internal and external clients at all levels on financial matters affecting budget development and reporting.
• Lead projects and teams to deliver high-quality services across a range of operations.
• Develop robust frameworks for catering, accommodation, training and function centre management and support services.
• Oversee technology-led solutions to support seamless service delivery and performance improvement.

Skills

Stakeholder engagement

Financial management

Budget forecasting

Team leadership

Data analytics

Policy interpretation

Education

Business or accounting degree

Tools

IT systems

Job description

• Communication and interpersonal skills that reflect the QCS values for liaising with internal and external clients at all levels on financial matters affecting budget development and reporting, for negotiating priorities, for influencing senior managers and process changes, as well as for leading projects and working within a team.
• Demonstrated expertise, knowledge and skills in financial and human resource management, the application of legislative obligations, policies and procedures and the capacity to interpret such policies and provide authoritative advice to management
• Event and function management with the ability to develop robust frameworks that deliver high quality services across a catering, accommodation, training and function centre management and support services
• Demonstrated knowledge of complex financial modelling including budget management, financial analysis and forecasting and delivering on performance indicators
• Experience in overseeing the provision of technical systems that support seamless delivery of services
• Understanding of and ability to manage financial pressures and constraints that impact service delivery and analytical skills for investigating and resolving business problems and for improving work practices and processes
• High level skills in data analytics to provide a broad range of reporting including financial, human resources and quality data to support strategic decision making
• Highly developed skills in resource management, including experience in assessing, building and developing the capability of staff through performance management, coaching and mentoring
• Experience in leading a team with a broad portfolio of responsibilities across a business operation
• Experience in the provision of technology led solutions in service delivery environment

Other requirements:

• There are no mandatory qualifications for this position however formal qualifications in business and/or accounting (or a related discipline) would be highly regarded.

Business Services Manager, Queensland Corrective Services • Ipswich, Australia