Business Services Manager

Queensland Corrective Services; Brisbane; Sur place; AUD 90 000 - 130 000; Plein temps

Résumé du poste

Queensland Corrective Services Academy in Brisbane seeks a Business Services Manager to lead the delivery of diverse business functions across finance, HR, WHS, catering, facilities, technology and training support services. You will oversee governance activities and manage key contracts to ensure efficient service delivery to the Academy and its clients.

The role requires strong financial, HR, and data analytics skills, with experience in leading teams and driving improvements in complex

Qualifications

• Communication and interpersonal skills reflecting QCS values when liaising with internal and external clients on financial matters.
• Experience in financial and human resource management with policy interpretation and guidance for management.
• Event and function management with ability to develop robust frameworks for catering, accommodation, and function centre support services.
• Knowledge of complex financial modelling including budget management, forecasting, and performance indicators.
• Experience overseeing technology-enabled service delivery within a large operation.
• Ability to manage financial pressures and analyse and improve work practices and processes.
• Strong data analytics to support reporting across finance, HR, quality.
• Experience leading a team with broad responsibilities across a business operation.

Responsabilités

• Provide expertise and lead delivery of business functions and governance across finance, HR, WHS, food services, facilities, technology and training support.
• Manage key relationships and contracts to ensure efficient delivery of services for the Academy and clients.
• Lead projects and drive process changes in line with QCS values.

Connaissances

Financial management

HR management

Budget forecasting

Governance

Stakeholder management

Data analytics

Team leadership

Tech enablement

Formation

Business degree

Accounting qualification

Outils

ERP systems

Description du poste

Queensland Corrective Services – Wacol QLD

The Queensland Corrective Services Academy provides education, training and professional development to corrective services staff across the state. The QCS Academy operates as the Registered Training Organisation (RTO) for QCS (RTO Registration #5292).

In the Business Services Manager role, you will provide expertise into and lead the delivery of business functions, and governance activities across a broad portfolio that includes finance, human resources, workplace health and safety, food services, facilities management, technology and training support services, accommodation and event management. You will actively participate in the management of key relationships and agreements/contracts of a business nature to ensure the efficient and effective delivery of business and technology services for the Academy and its clients.

• Communication and interpersonal skills that reflect the QCS values for liaising with internal and external clients at all levels on financial matters affecting budget development and reporting, for negotiating priorities, for influencing senior managers and process changes, as well as for leading projects and working within a team.
• Demonstrated expertise, knowledge and skills in financial and human resource management, the application of legislative obligations, policies and procedures and the capacity to interpret such policies and provide authoritative advice to management
• Event and function management with the ability to develop robust frameworks that deliver high quality services across a catering, accommodation, training and function centre management and support services
• Demonstrated knowledge of complex financial modelling including budget management, financial analysis and forecasting and delivering on performance indicators
• Experience in overseeing the provision of technical systems that support seamless delivery of services
• Understanding of and ability to manage financial pressures and constraints that impact service delivery and analytical skills for investigating and resolving business problems and for improving work practices and processes
• High level skills in data analytics to provide a broad range of reporting including financial, human resources and quality data to support strategic decision making
• Highly developed skills in resource management, including experience in assessing, building and developing the capability of staff through performance management, coaching and mentoring
• Experience in leading a team with a broad portfolio of responsibilities across a business operation
• Experience in the provision of technology led solutions in service delivery environment

Other requirements:

• There are no mandatory qualifications for this position however formal qualifications in business and/or accounting (or a related discipline) would be highly regarded.

Applications to remain current for 12 months.