Business Projects Support Coordinator

Ausdocs Group; City of Brisbane; On-site; AUD 60,000 - 85,000; Full time

Job summary

Ausdocs Group is a leading doctor-owned primary health care group operating general medical practices across Queensland and New South Wales. We seek a hands-on Business Projects Support Coordinator to learn, contribute and tackle practical challenges within a growing healthcare network.

This role is not desk-based planning; it suits someone proactive, detail-oriented and collaborative, ready to develop skills in projects, systems, communication and implementation across the practices.

Qualifications

• Experience with healthcare or service-based business is helpful but not essential.
• Experience with Best Practice Practice Management Software.
• Experience with Cubiko practice software.
• Experience supporting projects, process improvement or business administration.

Responsibilities

• Coordinate and support projects that improve patient experience.
• Assist Ausdocs Group to implement new ideas across its network.
• Communicate change in a clear and practical way; work with clinicians, managers and staff to explain initiatives and gather feedback.
• Design and document workflows for new processes and systems.
• Coordinate meetings and actions to progress projects.
• Assist with pilot programs and track progress.
• Prepare simple reports and help practices adopt new systems, services and processes.
• Work with the marketing team on patient communications and launch activities for new programs.

Skills

Organisational skills

Communication skills

Time management

Attention to detail

Willingness to learn

Tools

Best Practice Practice Management Software

Cubiko practice software

Job description

Ausdocs Group is a leading, doctor-owned, primary health care group operating general medical practices throughout Queensland and New South Wales.

Approaching 30 practices in number, the group seeks to combine the unique strengths of individual practices with the scale and support of a larger network, creating an environment where high-quality patient care, integrated healthcare delivery and continuous improvement can thrive. Our strong culture of innovation means the group is constantly seeking new ways to enhance patient care through the promotion of specialist alliances and preventative health initiatives.

What We're Looking For

This is a newly created, hands-on role for someone in the early stages of their business management career who is looking for a practical opportunity to learn, contribute and take on a new challenge within a growing healthcare group.

This is not a desk-based planning role; it suits someone proactive, who enjoys being involved in the detail, following tasks through, helping solve practical problems and working with people to make improvements happen.

The role requires someone who is organised, curious and willing to get involved. You may have started your career in business management, operations, administration, health management or a similar field and are now looking for a role where you can build practical experience across projects, systems, communication and implementation.

What You'll Be Doing

• Help coordinate and support projects that improve patient experience
• Assist Ausdocs Group to implement new ideas across its network
• Communicate change in a clear and practical way. - the Business Projects Support Coordinator will work with doctors, practice managers, nurses, administrative teams, alliance partners and leadership to help explain new initiatives, gather feedback, document issues and support teams as projects are introduced into the practices
• The role will involve supporting the design and documentation of workflows
• Coordinating meetings and actions
• Assisting with pilot programs, tracking progress
• Preparing simple reports and helping practices adopt new systems, services and processes
• Working alongside the marketing team, you may also assist with patient communication materials, internal updates and launch activities for new programs.

This position would suit someone who enjoys variety, is comfortable learning on the job and wants to develop their business and project skills in a supportive, fast-moving healthcare environment.

The successful applicant will have:

• Strong organisational skills and the ability to follow tasks through;
• Exceptional communication skills and confidence working with different people;
• Sound time management and the ability to manage competing priorities;
• Attention to detail; and
• A practical, service-focused approach and willingness to learn.

Prior Experience

The following experience would be helpful but is not essential:

• Some exposure to healthcare, general practice or a service-based business environment
  • Experience with Best Practice Practice Management Software
  • Experience with Cubiko practice software
• Some experience supporting projects, process improvement or business administration activities
  • Good communication, problem-solving and follow-up skills.
  • Ability to work across several tasks while asking for guidance when needed.
  • Interest in multi-site practice networks, healthcare operations or business improvement.
  • Confidence using common business systems and willingness to learn new software.

About Us

Ausdocs Group owns and manages a number of GP medical centres across Australia. We pride ourselves in supporting Australian doctors maintain ownership of medical clinics for the benefit of the profession.