Business Process Analyst: Hospitality Transformation

Merivale; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Monthly perks

Staff cellar

Career growth

Academy training

Wellbeing support

Referral program

Parental leave

Job summary

Merivale is seeking an experienced Business Process Analyst to shape how our venues and head office operate across business and technology transformation projects. You will map current processes, design practical future-state workflows and partner with leaders to implement improvements that enhance guest experiences.

You will lead workshops, create clear SOPs, and identify opportunities for automation and data-driven improvements that drive efficiency and service quality across the group.

Qualifications

• 5+ years' experience in business process analysis.
• Strong process mapping and design skills (BPMN 2.0, Lean or Six Sigma).
• Experience facilitating workshops with operational stakeholders.
• Exposure to business transformation and technology-enabled change.

Responsibilities

• Lead workshops and operational reviews to understand current processes and identify bottlenecks and opportunities.
• Design future-state processes that are practical, scalable and suited to a busy hospitality business.
• Create process maps, workflows, SOPs and work instructions for teams to use.
• Partner with Analysts and Project Managers to align requirements with processes.
• Identify opportunities for automation, AI and self-service to reduce manual work and costs.
• Map data flows and system handovers, highlighting integration and data quality issues.
• Define process ownership and performance measures with Data & Analytics teams.
• Support implementation, training and business readiness so new ways of working become routine.

Skills

Business process analysis

Process mapping

Workshop facilitation

Data interpretation

Stakeholder engagement

Documentation

Tools

Visio

Lucid

Miro

Job description

Merivale is seeking an experienced Business Process Analyst to shape how our venues and head office operate across business and technology transformation projects. You will map current processes, design practical future-state workflows and partner with leaders to implement improvements that enhance guest experiences.

You will lead workshops, create clear SOPs, and identify opportunities for automation and data-driven improvements that drive efficiency and service quality across the group.