Hospitality ICT Business Analyst - Systems & Improvements

Melius Hospitality Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

MELIUS HOSPITALITY PTY LTD is seeking a qualified ICT Business Analyst to support our business systems, digital platforms, and operational technology across our hospitality operations. You will work with management and key stakeholders to analyse operations, define system requirements, and support the implementation and continuous improvement of ICT solutions.

The role emphasizes alignment of technology with growth, efficiency, and compliance, offering a collaborative environment and competitive

Qualifications

• Bachelor’s degree in a relevant field or 5 years of ICT BA experience.
• Experience in ICT, systems, or business analysis.
• Ability to communicate with technical and non-technical stakeholders.
• Experience documenting requirements and reports.
• Ability to manage multiple tasks independently.

Responsibilities

• Liaise with stakeholders to understand business processes and system needs.
• Analyse workflows and identify opportunities for improvements.
• Gather, document, and maintain functional and non-functional requirements.
• Coordinate with IT providers to support delivery and maintenance.
• Assist with testing, UAT, and implementation activities.
• Prepare process maps, BRDs, and reports.
• Support change management related to new systems.
• Ensure ICT solutions align with business objectives.

Skills

Analytical thinking

Stakeholder communication

Documentation

Independent work

Education

Bachelor’s degree in a relevant field

Job description

MELIUS HOSPITALITY PTY LTD is seeking a qualified ICT Business Analyst to support our business systems, digital platforms, and operational technology across our hospitality operations. You will work with management and key stakeholders to analyse operations, define system requirements, and support the implementation and continuous improvement of ICT solutions.

The role emphasizes alignment of technology with growth, efficiency, and compliance, offering a collaborative environment and competitive