Business Operations Manager – Property Investment

Focus Property Group Australia; Melbourne; On-site; AUD 100,000 - 150,000; Full time

Job summary

Focus Property Group Australia in Melbourne seeks a highly organized Business Operations Manager to drive the client journey and day-to-day operations within a growing property investment business. You will ensure seamless coordination across clients, builders, developers, finance brokers and conveyancers, delivering timely updates and robust process improvements.

This hands-on role offers autonomy, direct access to the Managing Director, and the opportunity to advance operational capabilities

Qualifications

• Experience in business operations, project coordination, or a similar role.
• Exceptional organisational skills and attention to detail.
• Strong communication and relationship management abilities.
• Ability to manage multiple clients and projects with competing priorities.
• Proactive, solutions-focused mindset and ability to work independently.

Responsibilities

• Oversee client journey from initial contact through construction completion and tenancy.
• Coordinate clients, builders, developers, finance brokers, conveyancers, and property managers.
• Maintain accurate CRM records and operational workflows.
• Provide regular updates to the Managing Director and identify process improvements.
• Ensure projects progress smoothly and on schedule.

Skills

Organisational skills

Project coordination

Client services

Relationship management

CRM systems

Microsoft Office

Tools

CRM software

Job description

Business Operations Manager – Property Investment

Focus Property Group Australia – Melbourne VIC

Be the operational driving force behind a growing property investment business.

Are you an exceptionally organised, proactive professional who thrives on making things happen?

Focus Property Group is seeking a highly organised, proactive Business Operations Manager to oversee our client journey and day-to-day operations.

You'll coordinate clients, builders, developers, finance brokers, conveyancers and property managers, ensuring every property progresses smoothly from purchase through to construction completion and tenancy.

This is a hands-on role offering genuine autonomy, direct access to the Managing Director and the opportunity to make a real impact in a growing business.

About Focus Property Group

Focus Property Group is an Australian property investment advisory business helping everyday Australians build long-term wealth through strategic residential property investment.

Backed by more than 27 years of hands-on property investment experience, we specialise in new-build investment properties, guiding clients through the investment journey and working with trusted industry partners to deliver quality outcomes.

We're a relationship-driven business built on integrity, accountability and exceptional client service.

The Opportunity

This is not your typical administration or office management role.

Working directly with our Managing Director, you'll manage our active client pipeline, coordinate key stakeholders and ensure projects progress efficiently.

You'll coordinate clients, builders, developers, finance brokers, conveyancers and property managers, ensuring everyone knows what's happening, what's required next and who's responsible.

Your mission? Keep projects moving, clients informed and the business running seamlessly.

Your key responsibilities will include:

Client Relationships & Experience

Manage ongoing client relationships following property reservation.

Provide proactive updates and ensure clients feel informed and supported.

Coordinate communication between clients and relevant industry partners.

Follow up developers regarding contracts, deposit receipts, land titles and settlement dates.

Liaise with builders to monitor construction progress, obtain timeline updates and keep projects moving.

Identify delays, follow up outstanding actions and escalade issues where required.

Finance, Settlements & Leasing

Liaise with finance brokers and conveyancers to coordinate finance approvals, documentation and smooth land settlements.

Work with property managers to prepare completed homes for rental, including appraisals, leasing arrangements and handover.

Follow up leasing progress to help minimise delays between construction completion and rental income.

Business Operations

Maintain accurate CRM records, client milestones and operational workflows.

Manage priorities, deadlines and outstanding tasks across the business.

Provide regular operational updates to the Managing Director.

Identify opportunities to improve systems, processes and efficiency.

About You

We're looking for someone who is confident, resourceful and takes pride in delivering results.

You'll bring:

Experience in business operations, project coordination, client services or a similar role.

Exceptional organisational skills and attention to detail.

Strong communication and relationship management skills.

Confidence following up stakeholders and holding people accountable.

The ability to manage multiple clients, projects and competing priorities.

A solutions-focused mindset and the ability to work independently.

Strong technology skills, including CRM systems and Microsoft Office.

The initiative to work independently, solve problems and take genuine ownership.

Experience in residential construction, property development, conveyancing or property investment would be highly regarded, but isn't essential.

Above all, we're looking for someone who sees what needs to happen and makes it happen.

Why Join Focus Property Group?

Make a real impact: Play a key role in the success and growth of an established property investment business.

Enjoy genuine autonomy: Manage your responsibilities and contribute ideas.

Work directly with the founder: Collaborate with experienced leadership in a supportive, relationship-focused environment.

Build your future with us: Opportunity to develop into a broader operational leadership role as the business expands.

Be part of something meaningful, helping Australians build financial security through property investment.

Ready to Make Your Mark?

We're not simply looking for someone to manage tasks. We're looking for an organised, highly motivated professional who sees what needs to happen and takes the initiative to make it happen.

If you're a person who makes sure things get done, we'd love to hear from you.

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