Business Machine Mechanic

Ican Pty Ltd T/A Office Select; Adelaide; Vor Ort; AUD 50.000 - 70.000; Vollzeit

Zusammenfassung

Ican Pty Ltd T/A Office Select is seeking a field service technician to install, configure and service printers and multifunction devices across customer sites in Adelaide. You will work with Ricoh, Samsung and HP equipment, maintaining networked printers and scanners and ensuring reliable operation.

The role involves driving a company car to client locations, loading equipment, and providing hands-on repairs with a focus on uptime and customer satisfaction.

Qualifikationen

• Must be able to problem solve, read and comprehend technical information.
• Excellent communication and interpersonal skills; professional attitude.
• Ability to work independently and manage a variety of tasks.
• Willingness to learn and apply new printer technologies.
• Strong organisational and time management skills.

Aufgaben

• Installs and configures printers on network; maintains standalone and network printers.
• Servicing multifunction devices/copiers and printers (Ricoh, Samsung, HP).
• Perform repairs and routine maintenance on devices; expand networking knowledge as needed.
• Load and configure drivers on PCs; demonstrate technical versatility.
• Travel to customer sites using company car; deliver/install equipment.

Kenntnisse

Technical problem solving

Independent decision making

Networking basics

Customer communication

Documentation & feedback

Time management

Interpersonal skills

Printer technologies

Collaborative attitude

Jobbeschreibung

Responsibilities:

1. Installs new printers, configure printers on network, maintain and ensures the proper function of standalone printers, scanners or Network Printers.
2. Responsible for maintaining and servicing multifunctional devices/copiers and printers, primarily focusing on leading brands such as Ricoh, Samsung, and HP.
3. Perform detailed repairs and routine maintenance on multifunctional devices/copiers and printers, specializing in Ricoh, Samsung, and HP brands.
4. Utilise basic computer skills and expand upon your networking knowledge as needed.
5. Efficiently load and configure drivers on PCs to demonstrate your technical versatility.
6. Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
7. Make independent decisions and exhibit a broad range of skills in various scenarios.
8. Travel to customer sites using a provided company car and deliver/install equipment with our delivery van.

SKILLS

1. Proficiency in technical problem-solving and a willingness to master Network IT.
2. Capability to make decisions independently and handle a variety of tasks.
3. A versatile skill set, ready to tackle a variety of tasks.
4. Professional attitude towards customers with excellent communication and interpersonal skills.
5. Provide accurate feedback with close call information, parts usage reporting and customer meter readings.
6. Must be able to problem solve, conduct is written and verbal communication, read and comprehend technical information.
7. Strong organisational and time management skills.
8. Excellent communication and interpersonal skills.
9. Proactive approach to learning and applying new skills across different printer technologies.
10. Positive, collaborative attitude with a "can-do" spirit.